PayJoy is a fintech company that expands access to smartphones and financial services through installment-based credit. Its buy now, pay later model enables customers in markets including Mexico, Panama, Peru, Ecuador, Brazil, Colombia, South Africa, and the Philippines to purchase smartphones over three to twelve months without relying on a credit card or traditional bank account. PayJoy also provides cash loans that can be approved through a smartphone, combining mobile technology with alternative financial access across fintech, telecommunications, and retail.
Senior Merchant Operations Manager at PayJoy
Lead merchant onboarding, partner operations, and process improvements at PayJoy, a mission-focused credit provider. Oversee payment and insurance partnerships while coordinating teams to support business growth.
Description
- Lead the operations team as it guides clients through PayJoy’s processes and products.
- Act as the Operations team’s primary contact and provide administrative support to commercial partners.
- Work across partners and internal teams to set action plans and direct resources toward business goals.
- Manage new merchant onboarding and keep partner records current and accurate.
- Develop operational processes and improve existing workflows.
- Keep partner information accurate and consistent across company systems.
- Coordinate commission payments, promotions, and incentives with Accounting and Finance.
- Manage external payment provider relationships to support efficient, cost-effective processes.
- Manage relationships with insurance companies.
- Coordinate merchant and company teams around agreed business objectives.
- Keep references, pricing, and user data accurate in company systems.
- Work with cross-functional teams to align merchant operations with strategic goals.
- Track merchant and clerk satisfaction to support growth and business expansion.
Requirements
- Bachelor’s degree in economics, management, finance, or a related discipline.
- Five to seven years of relevant finance or operations experience in consumer finance, technology, mobile products, or consulting, gained in a fast-growing tech startup or similarly entrepreneurial role.
- Strong analytical ability and a data-driven approach.
- Self-motivated and focused on results, with the flexibility to work in a dynamic, rapidly changing environment.
- Excellent spoken and written communication, including the ability to present clearly to non-specialist audiences.
Benefits
- Equal opportunity employer.
- Work-life balance.
- Commitment to diversity.