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hey contact heroes GmbH ir uz klientu apkalpošanu orientēts uzņēmums, kas darbojas B2B, B2C un personāla tehnoloģiju jomā. Uzņēmuma darbības pamatā ir izcilas klientu pieredzes nodrošināšana uz sadarbību un inovācijām balstītā vidē, un darba iespējas ir pieejamas cilvēkiem, kuri strādā no jebkuras vietas Vācijā. Uzņēmums uzsver vienlīdzīgas iespējas, daudzveidību un iekļaušanu, kā arī karjeras attīstību dažādos profesionālās izaugsmes posmos. Tas veicina arī darbinieku līdzdalību, piedāvājot peļņas sadales stimulus, tādēļ tā darba kultūra var būt saistoša kandidātiem, kuri meklē uz cilvēkiem vērstu organizāciju ar izaugsmes iespējām.
Outbound Telesales Team Leader
Lead and coach the outbound telesales team at hey contact heroes, an international customer service provider. This fully remote role focuses on sales performance, team development, and operational quality.
Apraksts
- Lead the outbound telesales team and oversee its day-to-day operations
- Guide team development through sales KPIs and performance targets
- Coach employees through regular feedback sessions and call reviews
- Build employee motivation and strengthen their sales skills
- Spot opportunities to improve performance and put suitable actions in place
- Maintain quality, productivity, and progress toward targets in daily operations
- Coordinate with Operations and other internal teams
Prasības
- At least two years of experience leading or coaching a sales or outbound sales team, or in a comparable role
- Hands-on experience in telesales or phone-based sales
- Sound knowledge of sales metrics and performance management
- A strong interest in leading, motivating, and developing people
- Excellent communication and influencing skills, with a solution-focused approach
- Able to work independently, reliably, and in a structured way
- Must live in Germany
- Submit a CV and a brief account of your experience leading and developing outbound or sales teams
Priekšrocības
- Fully remote work from home
- A position with responsibility and room to make a meaningful contribution
- Short decision-making paths and direct communication
- A dynamic environment with substantial autonomy
- A team that welcomes ideas and supports professional growth
- Modern digital work processes
- Permanent employment contract
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