Resolv Global
Resolv Global
51 – 200 Angajați
B2BConsultanțăRecrutare
Resolv Global este o companie de externalizare a proceselor de afaceri și de recrutare, care ajută companiile să ofere servicii pentru clienți, asistență tehnică și operațiuni de back-office la scară largă. Echipele sale multilingve lucrează în șase centre de livrare și în locații la distanță, oferind suport în peste 18 limbi și modele de lucru hibrid, de acasă și servicii disponibile 24/7. Compania combină expertiza în gestionarea forței de muncă cu tehnologia pentru a ajuta clienții enterprise, inclusiv organizații din Fortune 500, să deservească clienți de pe piețele internaționale.

Bilingual Healthcare Customer Service Representative - Remote in Mexico

Provide bilingual customer support to health plan members in Mexico regarding transportation services. The remote contract role includes inbound calls, accurate data entry, HIPAA-compliant information handling, and empathetic issue resolution.

Descriere

  • Respond to inbound calls from health plan members and representatives
  • Understand customer needs and communicate professionally
  • Give accurate guidance and assistance about transportation services
  • Address customer questions and concerns with patience, empathy, and professionalism
  • Enter and update customer information accurately
  • Achieve defined performance and quality standards
  • Handle protected health information in accordance with HIPAA and other compliance requirements
  • Refer transportation or customer service issues to the appropriate leadership team
  • Take part in required training and coaching sessions
  • Complete all assigned compliance and training coursework
  • Maintain professional conduct and appearance throughout training and coaching
  • Keep your camera on during required training and meeting sessions

Cerințe

  • At least six months of inbound contact center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Strong verbal and written communication skills
  • Accurate data-entry ability with close attention to detail
  • Ability to adjust to a fast-paced call environment
  • Confidence handling difficult or emotionally challenging customer interactions
  • Professional, courteous communication style
  • Ability to work independently while managing competing priorities
  • Moderate proficiency with Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor must be maintained
  • Availability to appear on camera during training and required meetings
  • Ability to meet attendance and punctuality standards
  • Windows 11 PC required; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • i5 processor or better
  • Fiber internet connected through wired Ethernet
  • Backup power solution
  • Microsoft Teams and Office 365
  • Approximately 80–100 Mbps download speed
  • Approximately 12–20 Mbps upload speed
  • Quiet, distraction-free workspace during scheduled hours
  • No competing responsibilities during scheduled work hours
  • Personal equipment is required
  • Submit a resume in English
  • Ability to complete every hiring-stage requirement, including a background check
  • Completion of all required compliance and training courses
  • Compliance with HIPAA requirements when handling protected health information

Beneficii

  • Weekly payment in arrears
  • Fully remote work from home in Mexico

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