Resolv Global
Resolv Global
51 – 200 कर्मचारी
B2Bपरामर्शभर्ती
Resolv Global एक बीपीओ और स्टाफिंग कंपनी है, जो व्यवसायों को बड़े पैमाने पर ग्राहक सेवा, तकनीकी सहायता और बैक-ऑफिस संचालन उपलब्ध कराने में मदद करती है। इसकी बहुभाषी टीमें छह डिलीवरी केंद्रों और दूरस्थ स्थानों से काम करती हैं, 18 से अधिक भाषाओं में सहायता प्रदान करती हैं और हाइब्रिड, घर से काम करने तथा 24/7 सेवा मॉडल उपलब्ध कराती हैं। कंपनी कार्यबल विशेषज्ञता और प्रौद्योगिकी का संयोजन करके फॉर्च्यून 500 संगठनों सहित बड़े उद्यम ग्राहकों को अंतरराष्ट्रीय बाजारों में अपने ग्राहकों की सेवा करने में सहायता देती है।

Bilingual Healthcare Customer Service Representative - Remote in Mexico

Provide bilingual customer support to health plan members in Mexico regarding transportation services. The remote contract role includes inbound calls, accurate data entry, HIPAA-compliant information handling, and empathetic issue resolution.

विवरण

  • Respond to inbound calls from health plan members and representatives
  • Understand customer needs and communicate professionally
  • Give accurate guidance and assistance about transportation services
  • Address customer questions and concerns with patience, empathy, and professionalism
  • Enter and update customer information accurately
  • Achieve defined performance and quality standards
  • Handle protected health information in accordance with HIPAA and other compliance requirements
  • Refer transportation or customer service issues to the appropriate leadership team
  • Take part in required training and coaching sessions
  • Complete all assigned compliance and training coursework
  • Maintain professional conduct and appearance throughout training and coaching
  • Keep your camera on during required training and meeting sessions

आवश्यकताएँ

  • At least six months of inbound contact center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Strong verbal and written communication skills
  • Accurate data-entry ability with close attention to detail
  • Ability to adjust to a fast-paced call environment
  • Confidence handling difficult or emotionally challenging customer interactions
  • Professional, courteous communication style
  • Ability to work independently while managing competing priorities
  • Moderate proficiency with Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor must be maintained
  • Availability to appear on camera during training and required meetings
  • Ability to meet attendance and punctuality standards
  • Windows 11 PC required; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • i5 processor or better
  • Fiber internet connected through wired Ethernet
  • Backup power solution
  • Microsoft Teams and Office 365
  • Approximately 80–100 Mbps download speed
  • Approximately 12–20 Mbps upload speed
  • Quiet, distraction-free workspace during scheduled hours
  • No competing responsibilities during scheduled work hours
  • Personal equipment is required
  • Submit a resume in English
  • Ability to complete every hiring-stage requirement, including a background check
  • Completion of all required compliance and training courses
  • Compliance with HIPAA requirements when handling protected health information

लाभ

  • Weekly payment in arrears
  • Fully remote work from home in Mexico

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