TP
TP
TP, formerly known as Teleperformance, is a global digital business services and consulting company with nearly 47 years of experience. Its work spans sales, outsourcing, business process outsourcing, customer experience, digital solutions, technical support, and analytics. TP combines omnichannel service delivery with an emphasis on adapting to the AI era, helping clients provide modern and empathetic experiences across customer and business operations.

Bilingual Customer Service Advisor (B2 English) – Remote Colombia

Provide bilingual customer support for a major airline through TP. Resolve customer questions and deliver remote service from Colombia.

Description

  • Support users of a major airline by providing effective solutions
  • Handle and respond to inbound and outbound customer inquiries
  • Deliver excellent service through active listening
  • Protect and carefully manage confidential customer information
  • Resolve issues patiently, empathetically, and respectfully from the first interaction
  • Keep current knowledge of products, services, and promotions
  • Document interactions and update records in the required systems

Requirements

  • Academic high school diploma or higher
  • Availability to work the required schedule
  • Advanced B2 English proficiency
  • No prior work experience required
  • Proactive, responsible, empathetic, and respectful approach

Benefits

  • Statutory employment benefits
  • Performance bonuses
  • Work from home
  • One weekly day off
  • Paid training from the first day
  • Indefinite-term contract
  • Corporate development programs and career progression plan
  • Employee fund

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