TP
TP
TP, cunoscută anterior sub numele de Teleperformance, este o companie globală de servicii digitale pentru afaceri și consultanță, cu aproape 47 de ani de experiență. Activitatea sa acoperă vânzările, externalizarea, externalizarea proceselor de afaceri, experiența clienților, soluțiile digitale, asistența tehnică și analiza datelor. TP combină furnizarea de servicii prin canale multiple cu accentul pus pe adaptarea la era inteligenței artificiale, ajutând clienții să ofere experiențe moderne și empatice în cadrul operațiunilor dedicate clienților și activității de afaceri.

Bilingual Customer Service Advisor (B2 English) – Remote Colombia

Provide bilingual customer support for a major airline through TP. Resolve customer questions and deliver remote service from Colombia.

Descriere

  • Support users of a major airline by providing effective solutions
  • Handle and respond to inbound and outbound customer inquiries
  • Deliver excellent service through active listening
  • Protect and carefully manage confidential customer information
  • Resolve issues patiently, empathetically, and respectfully from the first interaction
  • Keep current knowledge of products, services, and promotions
  • Document interactions and update records in the required systems

Cerințe

  • Academic high school diploma or higher
  • Availability to work the required schedule
  • Advanced B2 English proficiency
  • No prior work experience required
  • Proactive, responsible, empathetic, and respectful approach

Beneficii

  • Statutory employment benefits
  • Performance bonuses
  • Work from home
  • One weekly day off
  • Paid training from the first day
  • Indefinite-term contract
  • Corporate development programs and career progression plan
  • Employee fund

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