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Resolv Global is a BPO and staffing company that helps businesses deliver customer service, technical support, and back-office operations at scale. Its multilingual teams work across six delivery centers and remote locations, supporting more than 18 languages and providing hybrid, work-from-home, and 24/7 service models. The company combines workforce expertise with technology to help enterprise clients, including Fortune 500 organizations, serve customers across international markets.
Bilingual Collections Specialist Mexico or Colombia Remote
Resolv Global is hiring a remote bilingual collections specialist based in Mexico or Colombia. The role involves customer calls, payment negotiations, account documentation, regulatory compliance, and performance-based commissions.
Description
- Manage inbound and outbound collections calls with professionalism and efficiency
- Arrange payments and resolve delinquent customer accounts through negotiation
- Maintain regular follow-up communications with customers
- Record account interactions and updates accurately
- Follow FDCPA requirements and applicable collections regulations
- Achieve individual and team performance targets
- Remain professional and composed during difficult customer conversations
- Complete the full hiring process, including resume and prescreen review, a one-way video interview, a live interview, and a final interview
Requirements
- Prior BPO collections experience is required
- Experience with third-party collections is strongly preferred
- Thorough knowledge of FDCPA requirements and collections compliance regulations
- Excellent spoken and written English communication skills
- Fluency in Spanish
- Strong negotiation and objection-handling skills
- Goal-focused approach and ability to achieve performance targets
- Prior remote or work-from-home experience is preferred
- Permanent residence in Mexico or Colombia
- Ability to satisfy all stated technical requirements
- Windows 11 PC; Mac computers are not supported
- At least 16 GB of RAM
- Intel i5 processor or newer
- Dual monitors
- Webcam
- Headset with microphone
- Fibre internet using a wired connection
- Backup power solution
- Microsoft Teams and Office 365
- Resume submitted in English
- Physical location in Mexico or Colombia
Benefits
- Remote work from Mexico or Colombia
- Weekly compensation paid in USD
- Uncapped commission plan
- Opportunities for professional growth and advancement
- Supportive, performance-focused team environment
- Continuing training and coaching
- Long-term remote engagement with growth potential
- Independent contractor arrangement
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