Resolv Global este o companie de externalizare a proceselor de afaceri și de recrutare, care ajută companiile să ofere servicii pentru clienți, asistență tehnică și operațiuni de back-office la scară largă. Echipele sale multilingve lucrează în șase centre de livrare și în locații la distanță, oferind suport în peste 18 limbi și modele de lucru hibrid, de acasă și servicii disponibile 24/7. Compania combină expertiza în gestionarea forței de muncă cu tehnologia pentru a ajuta clienții enterprise, inclusiv organizații din Fortune 500, să deservească clienți de pe piețele internaționale.
Bilingual Collections Specialist Mexico or Colombia Remote
Resolv Global is hiring a remote bilingual collections specialist based in Mexico or Colombia. The role involves customer calls, payment negotiations, account documentation, regulatory compliance, and performance-based commissions.
Descriere
- Manage inbound and outbound collections calls with professionalism and efficiency
- Arrange payments and resolve delinquent customer accounts through negotiation
- Maintain regular follow-up communications with customers
- Record account interactions and updates accurately
- Follow FDCPA requirements and applicable collections regulations
- Achieve individual and team performance targets
- Remain professional and composed during difficult customer conversations
- Complete the full hiring process, including resume and prescreen review, a one-way video interview, a live interview, and a final interview
Cerințe
- Prior BPO collections experience is required
- Experience with third-party collections is strongly preferred
- Thorough knowledge of FDCPA requirements and collections compliance regulations
- Excellent spoken and written English communication skills
- Fluency in Spanish
- Strong negotiation and objection-handling skills
- Goal-focused approach and ability to achieve performance targets
- Prior remote or work-from-home experience is preferred
- Permanent residence in Mexico or Colombia
- Ability to satisfy all stated technical requirements
- Windows 11 PC; Mac computers are not supported
- At least 16 GB of RAM
- Intel i5 processor or newer
- Dual monitors
- Webcam
- Headset with microphone
- Fibre internet using a wired connection
- Backup power solution
- Microsoft Teams and Office 365
- Resume submitted in English
- Physical location in Mexico or Colombia
Beneficii
- Remote work from Mexico or Colombia
- Weekly compensation paid in USD
- Uncapped commission plan
- Opportunities for professional growth and advancement
- Supportive, performance-focused team environment
- Continuing training and coaching
- Long-term remote engagement with growth potential
- Independent contractor arrangement