Resolv Global
Resolv Global
Resolv Global bizneslarga mijozlarga xizmat ko‘rsatish, texnik yordam va back-ofis operatsiyalarini keng ko‘lamda amalga oshirishga yordam beruvchi BPO va xodimlar bilan ta’minlash kompaniyasidir. Uning ko‘p tilli jamoalari oltita xizmat ko‘rsatish markazi va masofaviy ish joylarida faoliyat yuritib, 18 dan ortiq tilni qo‘llab-quvvatlaydi hamda gibrid, uydan ishlash va 24/7 xizmat modellarini taqdim etadi. Kompaniya ishchi kuchi sohasidagi tajribasini texnologiya bilan birlashtirib, Fortune 500 tashkilotlarini ham o‘z ichiga olgan korporativ mijozlarga xalqaro bozorlardagi mijozlarga xizmat ko‘rsatishda yordam beradi.

Bilingual Collections Specialist Mexico or Colombia Remote

Resolv Global is hiring a remote bilingual collections specialist based in Mexico or Colombia. The role involves customer calls, payment negotiations, account documentation, regulatory compliance, and performance-based commissions.

Tavsif

  • Manage inbound and outbound collections calls with professionalism and efficiency
  • Arrange payments and resolve delinquent customer accounts through negotiation
  • Maintain regular follow-up communications with customers
  • Record account interactions and updates accurately
  • Follow FDCPA requirements and applicable collections regulations
  • Achieve individual and team performance targets
  • Remain professional and composed during difficult customer conversations
  • Complete the full hiring process, including resume and prescreen review, a one-way video interview, a live interview, and a final interview

Talablar

  • Prior BPO collections experience is required
  • Experience with third-party collections is strongly preferred
  • Thorough knowledge of FDCPA requirements and collections compliance regulations
  • Excellent spoken and written English communication skills
  • Fluency in Spanish
  • Strong negotiation and objection-handling skills
  • Goal-focused approach and ability to achieve performance targets
  • Prior remote or work-from-home experience is preferred
  • Permanent residence in Mexico or Colombia
  • Ability to satisfy all stated technical requirements
  • Windows 11 PC; Mac computers are not supported
  • At least 16 GB of RAM
  • Intel i5 processor or newer
  • Dual monitors
  • Webcam
  • Headset with microphone
  • Fibre internet using a wired connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Resume submitted in English
  • Physical location in Mexico or Colombia

Imtiyozlar

  • Remote work from Mexico or Colombia
  • Weekly compensation paid in USD
  • Uncapped commission plan
  • Opportunities for professional growth and advancement
  • Supportive, performance-focused team environment
  • Continuing training and coaching
  • Long-term remote engagement with growth potential
  • Independent contractor arrangement

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