Resolv Global
Resolv Global
Resolv Global — бизнеске клиенттерге қызмет көрсету, техникалық қолдау және бэк-офис операцияларын ауқымды түрде жүзеге асыруға көмектесетін BPO және кадрлық қызмет көрсету компаниясы. Оның көптілді командалары алты қызмет көрсету орталығы мен қашықтан жұмыс істейтін орындарда қызмет атқарып, 18-ден астам тілді қолдайды және гибридті, үйден жұмыс істеу және тәулік бойы қызмет көрсету үлгілерін ұсынады. Компания жұмыс күші саласындағы тәжірибесін технологиямен ұштастырып, Fortune 500 ұйымдарын қоса алғанда, корпоративтік клиенттерге халықаралық нарықтардағы тұтынушыларға қызмет көрсетуге көмектеседі.

Bilingual Collections Specialist Mexico or Colombia Remote

Resolv Global is hiring a remote bilingual collections specialist based in Mexico or Colombia. The role involves customer calls, payment negotiations, account documentation, regulatory compliance, and performance-based commissions.

Сипаттама

  • Manage inbound and outbound collections calls with professionalism and efficiency
  • Arrange payments and resolve delinquent customer accounts through negotiation
  • Maintain regular follow-up communications with customers
  • Record account interactions and updates accurately
  • Follow FDCPA requirements and applicable collections regulations
  • Achieve individual and team performance targets
  • Remain professional and composed during difficult customer conversations
  • Complete the full hiring process, including resume and prescreen review, a one-way video interview, a live interview, and a final interview

Талаптар

  • Prior BPO collections experience is required
  • Experience with third-party collections is strongly preferred
  • Thorough knowledge of FDCPA requirements and collections compliance regulations
  • Excellent spoken and written English communication skills
  • Fluency in Spanish
  • Strong negotiation and objection-handling skills
  • Goal-focused approach and ability to achieve performance targets
  • Prior remote or work-from-home experience is preferred
  • Permanent residence in Mexico or Colombia
  • Ability to satisfy all stated technical requirements
  • Windows 11 PC; Mac computers are not supported
  • At least 16 GB of RAM
  • Intel i5 processor or newer
  • Dual monitors
  • Webcam
  • Headset with microphone
  • Fibre internet using a wired connection
  • Backup power solution
  • Microsoft Teams and Office 365
  • Resume submitted in English
  • Physical location in Mexico or Colombia

Артықшылықтар

  • Remote work from Mexico or Colombia
  • Weekly compensation paid in USD
  • Uncapped commission plan
  • Opportunities for professional growth and advancement
  • Supportive, performance-focused team environment
  • Continuing training and coaching
  • Long-term remote engagement with growth potential
  • Independent contractor arrangement

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