CIBC US
CIBC US
1,001 – 5,000 Employees
CIBC US is the United States-based company profile for CIBC. This profile provides company information for job seekers researching opportunities with CIBC US.

Bilingual Business Client Advice Centre Agent - Hybrid in Canada

Support CIBC business banking clients through inbound calls, service requests, and needs assessment. Resolve routine inquiries, triage complex matters, and connect clients with the right support teams.

Description

  • Handle inbound client calls and deliver responsive customer service
  • Build positive client experiences through clear, professional communication
  • Evaluate client needs and route inquiries to the appropriate team or solution
  • Resolve routine client concerns and service requests with accuracy
  • Refer complex matters to the appropriate support team when required
  • Apply established contact centre procedures and service standards
  • Maintain consistent, timely, and compliant client interactions
  • Partner with Business Banking teams to advance shared objectives
  • Contribute to an efficient, client-centred advice centre environment
  • Provide entrepreneurs and business owners with practical advice, service, and solutions

Requirements

  • Background in contact centre operations
  • Experience managing inbound calls
  • Customer service experience
  • Knowledge of business banking
  • Ability to perform effectively in a fast-paced environment
  • Capacity to work independently in an Agent@Home setting
  • A secure room or office with a closing door and minimal noise or distractions
  • Wired internet service providing at least 15 Mbps download and 10 Mbps upload speeds
  • Satellite internet service is not permitted
  • Availability for rotating weekday shifts from 8:00 AM to 8:00 PM ET and Saturday shifts from 10:00 AM to 6:00 PM ET
  • Fluency in French and English
  • Legal eligibility to work at the specified location, including a valid work or study permit where applicable
  • Ability to reach the primary work location within two hours’ notice for business-related needs
  • Compliance with Agent@Home program requirements

Benefits

  • Competitive compensation
  • Incentive compensation
  • Banking-related employee benefits
  • Employee benefits program
  • Defined benefit pension plan
  • Employee share purchase plan
  • Vacation offering
  • Wellbeing resources
  • MomentMakers points-based social recognition program
  • Paid Purpose Day for personal growth and development
  • Remote work arrangement with occasional on-site attendance
  • Technology equipment and tools
  • Accessible candidate experience with accommodation support

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