Ringover France
Ringover France
Ringover France एक फ्रांसीसी SaaS कंपनी है, जो B2B संगठनों के लिए क्लाउड संचार और संपर्क केंद्र सॉफ़्टवेयर विकसित करती है। इसका एकीकृत प्लेटफ़ॉर्म व्यावसायिक टेलीफ़ोनी, वीडियो, SMS, चैट और CRM तथा हेल्पडेस्क प्रणालियों के साथ एकीकरण को एक साथ लाता है। कन्वर्सेशनल AI, वॉइसबॉट और एनालिटिक्स जैसी AI क्षमताएँ ग्राहक-संपर्क टीमों को संवादों का प्रबंधन और स्वचालन करने में सहायता करती हैं। Ringover दुनिया भर में हज़ारों व्यवसायों को सेवाएँ प्रदान करती है और ऐसे उपकरणों पर ध्यान केंद्रित करती है, जो बिक्री और सहायता टीमों को अधिक कुशलता से काम करने में मदद करते हैं। कंपनी SaaS, B2B सॉफ़्टवेयर और कृत्रिम बुद्धिमत्ता के क्षेत्रों में कार्यरत है और इसमें 201–500 कर्मचारी हैं।

Senior Customer Success Manager, Small Accounts

Manage international B2B accounts at French contact center software company Ringover, strengthening retention, expansion, and customer success maturity.

विवरण

  • Manage a portfolio of international low-touch accounts to support customer satisfaction and retention.
  • Help customers adopt product features, improve operational performance, and uncover growth opportunities.
  • Partner with Account Managers to identify upsell and cross-sell opportunities that increase MRR.
  • Own customer relationships, address dissatisfaction, track satisfaction metrics, and put action plans in place.
  • Coordinate work across Sales, Support, and Product.
  • Build customer advocacy for Ringover.
  • Refine Customer Success processes and tools.
  • Create new ways to engage customers.
  • Train colleagues and share effective practices.
  • Support onboarding for new hires.
  • Provide operational guidance to the Team Lead.

आवश्यकताएँ

  • At least five years of experience in Customer Success, Account Management, or managing B2B portfolios.
  • Fluent written and spoken French and English.
  • Commercially minded and focused on results.
  • Self-motivated and autonomous, with a willingness to take ownership of challenging situations.
  • Able to create, structure, and improve processes.
  • Able to manage high volumes and multiple topics while staying highly organized.

लाभ

  • Premium health insurance fully paid by the company.
  • Confidential access to coaches and psychologists through Moka.care.
  • Ringover-funded access to hundreds of fitness classes and gym memberships through ClassPass.
  • Remote work, a monthly allowance, and a home office budget for a chair and monitor.
  • Sustainable mobility allowance of up to €700 per year.
  • 50% reimbursement of the Navigo pass or a fuel allowance, depending on transportation mode.
  • Meal vouchers and an on-site company restaurant.
  • Five fully paid days per year to care for a sick child aged 12 or younger.
  • Ringover Academy and internal AI training.

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