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Ringover France
Ringover France
201 – 500 Xodimlar
B2BSaaSSun’iy intellekt
Ringover France B2B tashkilotlari uchun bulutli kommunikatsiyalar va aloqa markazi dasturiy ta’minotini ishlab chiqadigan fransuz SaaS kompaniyasidir. Uning yagona platformasi biznes telefoni, videoaloqa, SMS, chat hamda CRM va yordam xizmati tizimlari bilan integratsiyalarni birlashtiradi. Suhbatga asoslangan sun’iy intellekt, ovozli botlar va tahlil kabi AI imkoniyatlari mijozlar bilan ishlaydigan jamoalarga o‘zaro aloqalarni boshqarish va avtomatlashtirishda yordam beradi. Ringover butun dunyo bo‘ylab minglab bizneslarga xizmat ko‘rsatadi hamda savdo va qo‘llab-quvvatlash jamoalarining samaraliroq ishlashiga yordam beradigan vositalarga e’tibor qaratadi. Kompaniya SaaS, B2B dasturiy ta’minot va sun’iy intellekt sohalarida faoliyat yuritadi, jamoasi 201–500 nafar xodimdan iborat.
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Kompaniyadagi ish o‘rinlari

Senior Customer Success Manager, Small Accounts

Manage international B2B accounts at French contact center software company Ringover, strengthening retention, expansion, and customer success maturity.

FRFransiyaGibridTo‘liq stavkaSeniorTalab Qilinadigan Til: inglizchaTalab Qilinadigan Til: fransuzchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

Tavsif

  • Manage a portfolio of international low-touch accounts to support customer satisfaction and retention.
  • Help customers adopt product features, improve operational performance, and uncover growth opportunities.
  • Partner with Account Managers to identify upsell and cross-sell opportunities that increase MRR.
  • Own customer relationships, address dissatisfaction, track satisfaction metrics, and put action plans in place.
  • Coordinate work across Sales, Support, and Product.
  • Build customer advocacy for Ringover.
  • Refine Customer Success processes and tools.
  • Create new ways to engage customers.
  • Train colleagues and share effective practices.
  • Support onboarding for new hires.
  • Provide operational guidance to the Team Lead.

Talablar

  • At least five years of experience in Customer Success, Account Management, or managing B2B portfolios.
  • Fluent written and spoken French and English.
  • Commercially minded and focused on results.
  • Self-motivated and autonomous, with a willingness to take ownership of challenging situations.
  • Able to create, structure, and improve processes.
  • Able to manage high volumes and multiple topics while staying highly organized.

Imtiyozlar

  • Premium health insurance fully paid by the company.
  • Confidential access to coaches and psychologists through Moka.care.
  • Ringover-funded access to hundreds of fitness classes and gym memberships through ClassPass.
  • Remote work, a monthly allowance, and a home office budget for a chair and monitor.
  • Sustainable mobility allowance of up to €700 per year.
  • 50% reimbursement of the Navigo pass or a fuel allowance, depending on transportation mode.
  • Meal vouchers and an on-site company restaurant.
  • Five fully paid days per year to care for a sick child aged 12 or younger.
  • Ringover Academy and internal AI training.

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