Head of Business HR
Reaktor
Lead Reaktor’s People Partner team and shape HR strategy across its software product and technology consulting businesses. Develop product workforce plans, people practices and leadership capability.
Atvērt
Ringover France ir Francijas SaaS uzņēmums, kas B2B organizācijām izstrādā mākoņdatošanas komunikācijas un kontaktu centra programmatūru. Tā vienotā platforma apvieno biznesa telefoniju, videozvanus, SMS, tērzēšanu un integrācijas ar CRM un klientu atbalsta sistēmām. Mākslīgā intelekta funkcijas, piemēram, sarunvalodas MI, balss roboti un analītika, palīdz ar klientiem strādājošām komandām pārvaldīt un automatizēt saziņu. Ringover apkalpo tūkstošiem uzņēmumu visā pasaulē un koncentrējas uz rīkiem, kas palīdz pārdošanas un klientu atbalsta komandām strādāt efektīvāk. Uzņēmums darbojas SaaS, B2B programmatūras un mākslīgā intelekta jomā, un tajā strādā 201–500 darbinieku.
Senior Customer Success Manager, Small Accounts
Manage international B2B accounts at French contact center software company Ringover, strengthening retention, expansion, and customer success maturity.
Apraksts
- Manage a portfolio of international low-touch accounts to support customer satisfaction and retention.
- Help customers adopt product features, improve operational performance, and uncover growth opportunities.
- Partner with Account Managers to identify upsell and cross-sell opportunities that increase MRR.
- Own customer relationships, address dissatisfaction, track satisfaction metrics, and put action plans in place.
- Coordinate work across Sales, Support, and Product.
- Build customer advocacy for Ringover.
- Refine Customer Success processes and tools.
- Create new ways to engage customers.
- Train colleagues and share effective practices.
- Support onboarding for new hires.
- Provide operational guidance to the Team Lead.
Prasības
- At least five years of experience in Customer Success, Account Management, or managing B2B portfolios.
- Fluent written and spoken French and English.
- Commercially minded and focused on results.
- Self-motivated and autonomous, with a willingness to take ownership of challenging situations.
- Able to create, structure, and improve processes.
- Able to manage high volumes and multiple topics while staying highly organized.
Priekšrocības
- Premium health insurance fully paid by the company.
- Confidential access to coaches and psychologists through Moka.care.
- Ringover-funded access to hundreds of fitness classes and gym memberships through ClassPass.
- Remote work, a monthly allowance, and a home office budget for a chair and monitor.
- Sustainable mobility allowance of up to €700 per year.
- 50% reimbursement of the Navigo pass or a fuel allowance, depending on transportation mode.
- Meal vouchers and an on-site company restaurant.
- Five fully paid days per year to care for a sick child aged 12 or younger.
- Ringover Academy and internal AI training.
Saistītās vakances
Human Resources Internship
Advocate Aurora Health
Amerikas Savienotās Valstis
Alabama
Aļaska
Arizona
Florida
Aidaho
Ilinoisa
Aiova
Kanzasa
Kentuki
Luiziāna
Meina
Mičigana
Misisipi
Misūri
Montāna
Nebraska
Nevada
Ņūhempšīra
Ņūmeksika
Ziemeļkarolīna
Ziemeļdakota
Ohaio
Oklahoma
Pensilvānija
Dienvidkarolīna
Dienviddakota
Tenesī
Teksasa
Jūta
Virdžīnija
Rietumvirdžīnija
Viskonsina
Vaiominga21 $ / stunda
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Stryker
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