Ringover France
Ringover France
201 – 500 Darbuotojai
B2BDirbtinis intelektasSaaS
„Ringover France“ yra Prancūzijos SaaS įmonė, kurianti debesijos komunikacijos ir kontaktų centro programinę įrangą B2B organizacijoms. Jos vieninga platforma apima verslo telefoniją, vaizdo skambučius, SMS žinutes, pokalbius ir integracijas su CRM bei pagalbos tarnybų sistemomis. Tokios dirbtinio intelekto funkcijos kaip pokalbinis DI, balso robotai ir analitika padeda su klientais dirbančioms komandoms valdyti ir automatizuoti sąveiką. „Ringover“ aptarnauja tūkstančius įmonių visame pasaulyje ir daugiausia dėmesio skiria įrankiams, padedantiems pardavimų bei klientų aptarnavimo komandoms dirbti efektyviau. Įmonė veikia SaaS, B2B programinės įrangos ir dirbtinio intelekto srityse, joje dirba 201–500 darbuotojų.

Senior Customer Success Manager, Small Accounts

Manage international B2B accounts at French contact center software company Ringover, strengthening retention, expansion, and customer success maturity.

Aprašymas

  • Manage a portfolio of international low-touch accounts to support customer satisfaction and retention.
  • Help customers adopt product features, improve operational performance, and uncover growth opportunities.
  • Partner with Account Managers to identify upsell and cross-sell opportunities that increase MRR.
  • Own customer relationships, address dissatisfaction, track satisfaction metrics, and put action plans in place.
  • Coordinate work across Sales, Support, and Product.
  • Build customer advocacy for Ringover.
  • Refine Customer Success processes and tools.
  • Create new ways to engage customers.
  • Train colleagues and share effective practices.
  • Support onboarding for new hires.
  • Provide operational guidance to the Team Lead.

Reikalavimai

  • At least five years of experience in Customer Success, Account Management, or managing B2B portfolios.
  • Fluent written and spoken French and English.
  • Commercially minded and focused on results.
  • Self-motivated and autonomous, with a willingness to take ownership of challenging situations.
  • Able to create, structure, and improve processes.
  • Able to manage high volumes and multiple topics while staying highly organized.

Privalumai

  • Premium health insurance fully paid by the company.
  • Confidential access to coaches and psychologists through Moka.care.
  • Ringover-funded access to hundreds of fitness classes and gym memberships through ClassPass.
  • Remote work, a monthly allowance, and a home office budget for a chair and monitor.
  • Sustainable mobility allowance of up to €700 per year.
  • 50% reimbursement of the Navigo pass or a fuel allowance, depending on transportation mode.
  • Meal vouchers and an on-site company restaurant.
  • Five fully paid days per year to care for a sick child aged 12 or younger.
  • Ringover Academy and internal AI training.

Susiję darbai

Jerry

Community Manager, Reddit and Social Media

Jerry

Grow Jerry’s presence on Reddit, Quora, YouTube, and TikTok, building trusted communities around its AI-powered advisor for cars, homes, and other physical assets.

Atidaryti
HD Supply

Remote Inside Sales Account Representative at HD Supply

HD Supply

Grow USABlueBook’s water and wastewater accounts through customer support, outbound sales, pricing, and order coordination. Work remotely while managing customer relationships and pursuing sales quotas.

Atidaryti
CCFS

Inside Sales Representative – Freight Services

CCFS
11 – 50 Darbuotojai
FinansaiKonsultavimasLogistika

Generate leads, close freight service sales, and meet quota targets at CrossCountry Freight Solutions. Support outside sales with prospect research, calls, customer records, and administrative projects.

Atidaryti