Ringover France
Ringover France
201 – 500 Қызметкерлер
B2BSaaSЖасанды интеллект
Ringover France — B2B ұйымдарына арналған бұлттық коммуникациялар мен байланыс орталығы бағдарламалық жасақтамасын әзірлейтін француздық SaaS компаниясы. Оның бірыңғай платформасы іскерлік телефонияны, бейнебайланысты, SMS пен чат мүмкіндіктерін, сондай-ақ CRM және қолдау қызметі жүйелерімен интеграцияларды біріктіреді. Диалогтық жасанды интеллект, дауыстық боттар және аналитика сияқты AI мүмкіндіктері клиенттермен жұмыс істейтін командаларға өзара әрекеттесуді басқаруға және автоматтандыруға көмектеседі. Ringover бүкіл әлем бойынша мыңдаған бизнеске қызмет көрсетеді және сату мен қолдау командаларының тиімдірек жұмыс істеуіне көмектесетін құралдарға назар аударады. Компания SaaS, B2B бағдарламалық жасақтама және жасанды интеллект салаларында жұмыс істейді, оның командасында 201–500 қызметкер бар.

Senior Customer Success Manager, Small Accounts

Manage international B2B accounts at French contact center software company Ringover, strengthening retention, expansion, and customer success maturity.

Сипаттама

  • Manage a portfolio of international low-touch accounts to support customer satisfaction and retention.
  • Help customers adopt product features, improve operational performance, and uncover growth opportunities.
  • Partner with Account Managers to identify upsell and cross-sell opportunities that increase MRR.
  • Own customer relationships, address dissatisfaction, track satisfaction metrics, and put action plans in place.
  • Coordinate work across Sales, Support, and Product.
  • Build customer advocacy for Ringover.
  • Refine Customer Success processes and tools.
  • Create new ways to engage customers.
  • Train colleagues and share effective practices.
  • Support onboarding for new hires.
  • Provide operational guidance to the Team Lead.

Талаптар

  • At least five years of experience in Customer Success, Account Management, or managing B2B portfolios.
  • Fluent written and spoken French and English.
  • Commercially minded and focused on results.
  • Self-motivated and autonomous, with a willingness to take ownership of challenging situations.
  • Able to create, structure, and improve processes.
  • Able to manage high volumes and multiple topics while staying highly organized.

Артықшылықтар

  • Premium health insurance fully paid by the company.
  • Confidential access to coaches and psychologists through Moka.care.
  • Ringover-funded access to hundreds of fitness classes and gym memberships through ClassPass.
  • Remote work, a monthly allowance, and a home office budget for a chair and monitor.
  • Sustainable mobility allowance of up to €700 per year.
  • 50% reimbursement of the Navigo pass or a fuel allowance, depending on transportation mode.
  • Meal vouchers and an on-site company restaurant.
  • Five fully paid days per year to care for a sick child aged 12 or younger.
  • Ringover Academy and internal AI training.

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