Remote Sales Advisor – Chiclayo, Peru
Konecta
Konecta is hiring a remote sales advisor based in Chiclayo to sell telecommunications products and services and manage customer interactions. The role offers fixed monthly pay plus commissions.
Open
Ringover France is a French SaaS company developing cloud communications and contact center software for B2B organizations. Its unified platform brings together business telephony, video, SMS, chat, and integrations with CRM and helpdesk systems, while AI capabilities such as conversational AI, voicebots, and analytics support customer-facing teams in managing and automating interactions. Ringover serves thousands of businesses worldwide and focuses on tools that help sales and support teams work more efficiently. The company operates across SaaS, B2B software, and artificial intelligence, with a team of 201–500 employees.
Senior Customer Success Manager, Small Accounts
Manage international B2B accounts at French contact center software company Ringover, strengthening retention, expansion, and customer success maturity.
Description
- Manage a portfolio of international low-touch accounts to support customer satisfaction and retention.
- Help customers adopt product features, improve operational performance, and uncover growth opportunities.
- Partner with Account Managers to identify upsell and cross-sell opportunities that increase MRR.
- Own customer relationships, address dissatisfaction, track satisfaction metrics, and put action plans in place.
- Coordinate work across Sales, Support, and Product.
- Build customer advocacy for Ringover.
- Refine Customer Success processes and tools.
- Create new ways to engage customers.
- Train colleagues and share effective practices.
- Support onboarding for new hires.
- Provide operational guidance to the Team Lead.
Requirements
- At least five years of experience in Customer Success, Account Management, or managing B2B portfolios.
- Fluent written and spoken French and English.
- Commercially minded and focused on results.
- Self-motivated and autonomous, with a willingness to take ownership of challenging situations.
- Able to create, structure, and improve processes.
- Able to manage high volumes and multiple topics while staying highly organized.
Benefits
- Premium health insurance fully paid by the company.
- Confidential access to coaches and psychologists through Moka.care.
- Ringover-funded access to hundreds of fitness classes and gym memberships through ClassPass.
- Remote work, a monthly allowance, and a home office budget for a chair and monitor.
- Sustainable mobility allowance of up to €700 per year.
- 50% reimbursement of the Navigo pass or a fuel allowance, depending on transportation mode.
- Meal vouchers and an on-site company restaurant.
- Five fully paid days per year to care for a sick child aged 12 or younger.
- Ringover Academy and internal AI training.
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