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Ringover France
Ringover France
201 – 500 Zaposleni
B2BSaaSUmetna inteligenca
Ringover France je francosko podjetje SaaS, ki razvija programsko opremo za komunikacijo v oblaku in kontaktne centre za organizacije na področju B2B. Njegova enotna platforma združuje poslovno telefonijo, videoklice, SMS, klepet in integracije s sistemi CRM ter službami za pomoč uporabnikom, zmogljivosti umetne inteligence, kot so pogovorna umetna inteligenca, glasovni roboti in analitika, pa ekipam, ki delajo s strankami, pomagajo upravljati in avtomatizirati interakcije. Ringover svoje storitve zagotavlja tisočim podjetjem po vsem svetu in se osredotoča na orodja, ki prodajnim ekipam in ekipam za podporo omogočajo učinkovitejše delo. Podjetje deluje na področjih SaaS, B2B programske opreme in umetne inteligence ter ima od 201 do 500 zaposlenih.
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Delovna mesta v podjetju

Senior Customer Success Manager, Small Accounts

Manage international B2B accounts at French contact center software company Ringover, strengthening retention, expansion, and customer success maturity.

FRFrancijaHibridnoPolni delovni časSeniorZahtevani Jezik: angleščinaZahtevani Jezik: francoščinaUspeh strankVodja uspeha strank

Opis

  • Manage a portfolio of international low-touch accounts to support customer satisfaction and retention.
  • Help customers adopt product features, improve operational performance, and uncover growth opportunities.
  • Partner with Account Managers to identify upsell and cross-sell opportunities that increase MRR.
  • Own customer relationships, address dissatisfaction, track satisfaction metrics, and put action plans in place.
  • Coordinate work across Sales, Support, and Product.
  • Build customer advocacy for Ringover.
  • Refine Customer Success processes and tools.
  • Create new ways to engage customers.
  • Train colleagues and share effective practices.
  • Support onboarding for new hires.
  • Provide operational guidance to the Team Lead.

Zahteve

  • At least five years of experience in Customer Success, Account Management, or managing B2B portfolios.
  • Fluent written and spoken French and English.
  • Commercially minded and focused on results.
  • Self-motivated and autonomous, with a willingness to take ownership of challenging situations.
  • Able to create, structure, and improve processes.
  • Able to manage high volumes and multiple topics while staying highly organized.

Ugodnosti

  • Premium health insurance fully paid by the company.
  • Confidential access to coaches and psychologists through Moka.care.
  • Ringover-funded access to hundreds of fitness classes and gym memberships through ClassPass.
  • Remote work, a monthly allowance, and a home office budget for a chair and monitor.
  • Sustainable mobility allowance of up to €700 per year.
  • 50% reimbursement of the Navigo pass or a fuel allowance, depending on transportation mode.
  • Meal vouchers and an on-site company restaurant.
  • Five fully paid days per year to care for a sick child aged 12 or younger.
  • Ringover Academy and internal AI training.

Sorodna delovna mesta

Sikla GmbH

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501 – 1000 Zaposleni
LogistikaProizvodnjaSvetovanje
GBZdruženo kraljestvoNa lokacijiPolni delovni časJuniorSrednja ravenDiploma ni potrebnaZahtevani Jezik: angleščinaPodpora strankam
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Newstel Worldwide

Part-Time Danish-Speaking Customer Service Agent (Portugal, Remote)

Newstel Worldwide
201 – 500 Zaposleni
LogistikaSvetovanjeTrženje
PTPortugalska
11 € – 14 € / ura
Na daljavoKrajši delovni časJuniorSrednja ravenDiploma ni potrebnaZahtevani Jezik: danščinaZahtevani Jezik: angleščinaPodpora strankam

Provide remote customer support in Danish for Newstel’s multilingual BPO customers while meeting service and quality targets. This part-time role covers email, chat and phone enquiries from Portugal.

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