Solution Architect, Customer Deployments
Insider One
Guide customers through technical deployments for Insider One’s customer engagement and marketing platform. Advise on architecture, pilots, troubleshooting, and digital transformation.
खोलें
Thermo Fisher Scientific ऐसी प्रौद्योगिकियाँ, प्रयोगशाला उत्पाद और फार्मास्युटिकल सेवाएँ विकसित तथा उपलब्ध कराती है, जो वैज्ञानिक अनुसंधान और स्वास्थ्य सेवा को समर्थन देती हैं। इसका कार्य जीवन विज्ञान अनुसंधान, विश्लेषणात्मक समस्याओं के समाधान, प्रयोगशाला उत्पादकता, निदान तथा उपचारों के विकास और निर्माण तक फैला हुआ है। कंपनी Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon और PPD सहित विभिन्न ब्रांडों के पोर्टफोलियो तथा एक वैश्विक टीम के माध्यम से ग्राहकों की सेवा करती है। इसके करियर अवसर इन उत्पादों और सेवाओं से जुड़ी वैज्ञानिक, स्वास्थ्य सेवा, विनिर्माण, लॉजिस्टिक्स और सेवा संचालन को शामिल करते हैं।
Senior Clarity PPM Systems Developer
Lead Clarity PPM development and enterprise application support, including integrations, upgrades, and production troubleshooting. Support SOX controls, on-call operations, deployments, and technical knowledge transfer.
विवरण
- Lead technical work and serve as the internal Clarity PPM subject matter expert.
- Provide Level 3 support and resolve complex incidents.
- Investigate issues across configuration, custom code, data, reports, interfaces, integrations, and workflows.
- Drive root cause analysis for recurring, critical, and complex production problems.
- Design, build, configure, test, and deploy Clarity enhancements and technical solutions.
- Build and maintain GEL scripts, NSQL and SQL queries, XOG and REST integrations, XML interfaces, reports, portlets, workflows, and related components.
- Turn functional needs into technical specifications and solution designs.
- Review teammates’ technical designs and deliverables.
- Support application services, batch processes, scheduled jobs, interfaces, and automated file transfers.
- Diagnose failed batch jobs, integrations, data problems, and application processes.
- Lead technical work for upgrades, patches, hot fixes, releases, and platform changes.
- Work with Broadcom, infrastructure, and database administration teams on product, application server, and database issues.
- Assist with performance analysis, monitoring, and capacity assessments.
- Lead or contribute to unit and integration testing, defect fixes, user acceptance testing, production validation, and deployments.
- Maintain deployment guidance, technical evidence, rollback plans, validation results, change records, runbooks, diagrams, and support documentation.
- Ensure production changes meet SOX controls, segregation of duties, security standards, and approved change procedures.
- Help with SOX audits, evidence requests, control testing, and remediation.
- Take part in technical knowledge transfer from the current managed service provider.
- Train Developer II staff and junior application administrators across responsibilities.
- Contribute to disaster recovery planning, restoration procedures, exercises, and recovery validation.
- Provide support in a 16x5 operations model, join the P1/P2 on-call rotation, and take part in scheduled weekend maintenance.
- Serve as the technical escalation contact for advanced production issues.
आवश्यकताएँ
- Advanced degree and at least 3 years of experience, or a bachelor’s degree and at least 5 years of professional software development experience.
- Preferred study areas include computer science, software engineering, information technology, or a related technical discipline.
- Substantial background developing and supporting enterprise business applications.
- Strong skills in production troubleshooting, application development and configuration, integrations, and technical support.
- Strong SQL and relational database capabilities.
- Experience with application upgrades, patches, releases, and production deployments.
- Experience conducting root cause analysis and resolving complex production problems.
- Experience working within controlled change management and audit settings.
- Strong analytical, documentation, and communication abilities.
- Availability for extended-hour operations, weekend maintenance, and on-call duties.
- Advanced hands-on experience with Clarity PPM development, configuration, administration, and Level 3 production support.
- Advanced command of GEL scripting, NSQL, and SQL.
- Strong skills with XOG, REST APIs, XML, web services, and enterprise application integrations.
- Advanced experience building and supporting Clarity custom content, including reports, portlets, workflows, processes, views, and customer-specific functionality.
- Advanced experience resolving Clarity production issues involving configuration, integrations, batch jobs, data, performance, and custom code.
- Strong working knowledge of Oracle and/or SQL Server.
- Working knowledge of Linux and Apache Tomcat.
- Advanced experience leading Clarity upgrades, patches, hot fixes, production deployments, rollback planning, and post-deployment validation.
- Experience coordinating product defects, patches, and technical escalations with Broadcom.
- Experience supporting Clarity in an environment governed by SOX controls.
- Ability to mentor developers and administrators and share Clarity technical knowledge across a support team.
- Ability to work India hours (5:30 PM–2:30 AM IST) or Philippines hours (8:00 PM–5:00 AM PHT).
लाभ
- Fully remote work arrangement.
- Participation in a 16x5 operational support model.
- P1/P2 on-call rotation.
- Scheduled weekend upgrades, patches, releases, deployments, and maintenance.
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