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Senior Remote Claims Manager
Reserv ClaimsLead Reserv’s multi-line claims teams in an AI-enabled insurance company, with a focus on claims quality, compliance, efficiency, and client reporting.
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Netomi उद्यम-स्तरीय ग्राहक सेवा टीमों के लिए कृत्रिम बुद्धिमत्ता पर आधारित ग्राहक अनुभव समाधान विकसित करती है। इसका Agentic OS मौजूदा व्यावसायिक प्रणालियों से जुड़ता है और नियमित पूछताछ को स्वचालित करने, सहायता एजेंटों को सहयोग देने तथा ईमेल, चैट, मैसेजिंग, SMS, सोशल मीडिया, खोज और वॉइस सहित विभिन्न माध्यमों पर सेवा बेहतर बनाने के लिए जनरेटिव AI और बड़े भाषा मॉडल का उपयोग करता है। कंपनी वैश्विक ब्रांडों के लिए सुरक्षित, सक्रिय और पूर्वानुमान-आधारित ग्राहक सेवा पर ध्यान केंद्रित करती है, जिसके अनुप्रयोग परामर्श, लॉजिस्टिक्स और मार्केटिंग तक फैले हैं। Netomi की बढ़ती टीम उद्यम AI, ओम्नीचैनल सहायता और स्वचालन तकनीक पर काम करती है तथा आधुनिक ग्राहक सेवा के लिए व्यावहारिक उपकरण बनाने में रुचि रखने वाले लोगों के लिए अवसर पैदा करती है।
Product Support Engineer, AI Platform
Support Netomi’s agentic AI platform for enterprise customer experience by troubleshooting integrations, coordinating incidents, and improving support operations.
विवरण
- Build broad product knowledge across technical, business, and product areas.
- Use AI Studio to address customer business requirements.
- Join the software development lifecycle to learn new systems and features.
- Manage and resolve customer tickets in Zendesk.
- Coordinate and lead incident troubleshooting.
- Write documentation and keep the internal knowledge base current.
- Improve processes across support and other teams.
- Help set up and manage production environments for clients.
- Track and report service-level agreements and other key metrics.
- Take part in a rotating 24/7 shift schedule.
- Work directly with customers while handling multiple projects.
- Partner with development and cross-functional teams to solve complex technical issues.
आवश्यकताएँ
- Bring 5–6 years of experience in administrative work and technical support, with a focus on Zendesk and API integrations.
- Have proficiency in Java and HTML.
- Have a track record of developing and implementing standard operating procedures.
- Be familiar with startup environments.
- Have experience in technical support roles.
- Be able to respond to customer questions by phone, email, or chat.
- Be able to identify workarounds for bug fixes and support L1 issues.
- Have deep knowledge of Postman, Datadog, and Workato.
- Be able to collaborate with DA, Product, CS Dev, and QA teams.
- Have experience troubleshooting Java and MySQL issues.
- Know JavaScript well and be able to identify and fix code-level issues.
- Be able to write custom scripts and code snippets.
- Have experience troubleshooting Salesforce, Zendesk, and Genesys Agent Desk systems.
- Be able to create and document knowledge base articles.
- Be able to train new hires on processes, products, and technology.
- Be able to mentor multiple L1 support staff.
लाभ
- Full-time remote role.
- Equal opportunity employer committed to workplace diversity.
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