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Netomi
Netomi
51 – 200 Zaposleni
Sponzor vizuma H1BLogistikaSvetovanjeTrženje
Netomi razvija rešitve za uporabniško izkušnjo, ki temeljijo na umetni inteligenci, za ekipe za podporo strankam v podjetjih. Njegov Agentic OS se povezuje z obstoječimi poslovnimi sistemi ter uporablja generativno umetno inteligenco in velike jezikovne modele za avtomatizacijo rutinskih vprašanj, podporo agentom in izboljšanje storitev prek e-pošte, klepeta, sporočil, SMS-ov, družbenih omrežij, iskanja in glasovne komunikacije. Podjetje se osredotoča na varno, proaktivno in napovedno skrb za stranke globalnih blagovnih znamk, njegove rešitve pa se uporabljajo na področjih svetovanja, logistike in trženja. Rastoča ekipa podjetja Netomi dela na poslovni umetni inteligenci, večkanalni podpori in tehnologijah avtomatizacije ter ustvarja priložnosti za ljudi, ki jih zanima razvoj praktičnih orodij za sodobno podporo strankam.
LinkedIn
Delovna mesta v podjetju

Product Support Engineer, AI Platform

Support Netomi’s agentic AI platform for enterprise customer experience by troubleshooting integrations, coordinating incidents, and improving support operations.

INIndijaNa daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: angleščinaInženir strojnega učenjaInženir umetne inteligence
JavaJavaScriptMySQL

Opis

  • Build broad product knowledge across technical, business, and product areas.
  • Use AI Studio to address customer business requirements.
  • Join the software development lifecycle to learn new systems and features.
  • Manage and resolve customer tickets in Zendesk.
  • Coordinate and lead incident troubleshooting.
  • Write documentation and keep the internal knowledge base current.
  • Improve processes across support and other teams.
  • Help set up and manage production environments for clients.
  • Track and report service-level agreements and other key metrics.
  • Take part in a rotating 24/7 shift schedule.
  • Work directly with customers while handling multiple projects.
  • Partner with development and cross-functional teams to solve complex technical issues.

Zahteve

  • Bring 5–6 years of experience in administrative work and technical support, with a focus on Zendesk and API integrations.
  • Have proficiency in Java and HTML.
  • Have a track record of developing and implementing standard operating procedures.
  • Be familiar with startup environments.
  • Have experience in technical support roles.
  • Be able to respond to customer questions by phone, email, or chat.
  • Be able to identify workarounds for bug fixes and support L1 issues.
  • Have deep knowledge of Postman, Datadog, and Workato.
  • Be able to collaborate with DA, Product, CS Dev, and QA teams.
  • Have experience troubleshooting Java and MySQL issues.
  • Know JavaScript well and be able to identify and fix code-level issues.
  • Be able to write custom scripts and code snippets.
  • Have experience troubleshooting Salesforce, Zendesk, and Genesys Agent Desk systems.
  • Be able to create and document knowledge base articles.
  • Be able to train new hires on processes, products, and technology.
  • Be able to mentor multiple L1 support staff.

Ugodnosti

  • Full-time remote role.
  • Equal opportunity employer committed to workplace diversity.

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