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Netomi
Netomi
51 – 200 Darbuotojai
H1B vizos rėmėjasKonsultavimasLogistikaRinkodara
„Netomi“ kuria dirbtiniu intelektu pagrįstus klientų patirties sprendimus įmonių klientų aptarnavimo komandoms. Jos „Agentic OS“ jungiasi prie esamų verslo sistemų ir naudoja generatyvųjį dirbtinį intelektą bei didžiuosius kalbos modelius įprastoms užklausoms automatizuoti, aptarnavimo specialistams padėti ir paslaugoms gerinti el. paštu, pokalbiuose, žinutėmis, SMS, socialiniuose tinkluose, paieškoje ir balso kanaluose. Įmonė daugiausia dėmesio skiria saugiam, aktyviam ir prognozuojamam pasaulinių prekių ženklų klientų aptarnavimui, o jos sprendimai taikomi konsultavimo, logistikos ir rinkodaros srityse. Auganti „Netomi“ komanda kuria įmonėms skirtą dirbtinį intelektą, daugiakanalio aptarnavimo ir automatizavimo technologijas bei praktinius įrankius šiuolaikiniam klientų aptarnavimui.
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Darbai įmonėje

Product Support Engineer, AI Platform

Support Netomi’s agentic AI platform for enterprise customer experience by troubleshooting integrations, coordinating incidents, and improving support operations.

INIndijaNuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųDirbtinio intelekto inžinieriusMašininio mokymosi inžinierius
JavaJavaScriptMySQL

Aprašymas

  • Build broad product knowledge across technical, business, and product areas.
  • Use AI Studio to address customer business requirements.
  • Join the software development lifecycle to learn new systems and features.
  • Manage and resolve customer tickets in Zendesk.
  • Coordinate and lead incident troubleshooting.
  • Write documentation and keep the internal knowledge base current.
  • Improve processes across support and other teams.
  • Help set up and manage production environments for clients.
  • Track and report service-level agreements and other key metrics.
  • Take part in a rotating 24/7 shift schedule.
  • Work directly with customers while handling multiple projects.
  • Partner with development and cross-functional teams to solve complex technical issues.

Reikalavimai

  • Bring 5–6 years of experience in administrative work and technical support, with a focus on Zendesk and API integrations.
  • Have proficiency in Java and HTML.
  • Have a track record of developing and implementing standard operating procedures.
  • Be familiar with startup environments.
  • Have experience in technical support roles.
  • Be able to respond to customer questions by phone, email, or chat.
  • Be able to identify workarounds for bug fixes and support L1 issues.
  • Have deep knowledge of Postman, Datadog, and Workato.
  • Be able to collaborate with DA, Product, CS Dev, and QA teams.
  • Have experience troubleshooting Java and MySQL issues.
  • Know JavaScript well and be able to identify and fix code-level issues.
  • Be able to write custom scripts and code snippets.
  • Have experience troubleshooting Salesforce, Zendesk, and Genesys Agent Desk systems.
  • Be able to create and document knowledge base articles.
  • Be able to train new hires on processes, products, and technology.
  • Be able to mentor multiple L1 support staff.

Privalumai

  • Full-time remote role.
  • Equal opportunity employer committed to workplace diversity.

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