Seismic
Seismic
Seismic एक डिजिटल मार्केटिंग प्लेटफ़ॉर्म है, जो QR कोड, छोटे किए गए URL, मोबाइल-अनुकूल लैंडिंग पेज और लिंक प्रबंधन टूल के माध्यम से व्यवसायों को अपने दर्शकों के साथ अधिक मजबूत संबंध बनाने में मदद करता है। इसकी विश्लेषण क्षमताएँ टीमों को सहभागिता की स्पष्ट जानकारी देती हैं, जबकि अनुकूलन योग्य सामग्री टूल रिटेल, स्वास्थ्य सेवा और वित्तीय सेवाओं सहित विभिन्न उद्योगों में अभियानों का समर्थन करते हैं। Seismic दर्शकों के साथ संवाद, ब्रांडेड अनुभव और प्रदर्शन की निगरानी को एक ही प्लेटफ़ॉर्म में एकीकृत करता है।

Manager, Solution Architecture - Hyderabad Onsite

Lead solution architecture, technical account management, and implementation teams at Seismic. Drive enterprise integrations, customer adoption, retention, and expansion for an AI revenue execution software company.

विवरण

  • Lead and expand a team of Technical Account Managers, Solution Architects, and Implementation Engineers
  • Recruit, onboard, mentor, and develop a high-performing team
  • Provide coaching, technical guidance, and performance management
  • Set team KPIs and establish capacity planning and resource allocation models
  • Standardize technical onboarding, integration design, and solution architecture documentation practices
  • Oversee technical account management processes, proactive health checks, SLA compliance, and risk mitigation
  • Act as the executive technical escalation point for critical integrations and complex architecture issues
  • Work with Product and Engineering leaders to relay customer feedback and shape roadmap priorities
  • Partner with Customer Success Managers and Account Executives on delivery, renewals, and expansion
  • Improve operations to accelerate onboarding time-to-value and strengthen long-term retention

आवश्यकताएँ

  • At least 10 years of experience managing customer-facing technical teams in a B2B SaaS environment
  • At least 6 years of hands-on experience with technical architecture, API integration design, RESTful web services, and enterprise data modeling
  • Advanced knowledge of CRM integrations, including Salesforce and Microsoft Dynamics 365
  • Experience working with SSO standards such as SAML and OAuth
  • Experience using SQL and SOQL
  • Demonstrated success managing enterprise escalations
  • Experience establishing operational KPIs
  • Experience using AI-powered workflows to improve team operations
  • Experience presenting to C-suite client stakeholders
  • Outstanding interpersonal and communication abilities
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
  • Preferred: experience scaling post-sales technical teams within Sales Enablement, Enterprise Content Management, or MarTech SaaS platforms
  • Preferred: experience managing combined professional services, implementation, and post-sales advisory functions

लाभ

  • Inclusive workplace that supports employee growth and belonging

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