Seismic
Seismic
Seismic is a digital marketing platform that helps businesses create stronger connections with their audiences through QR codes, shortened URLs, mobile-friendly landing pages, and link management tools. Its analytics capabilities give teams visibility into engagement, while customizable content tools support campaigns across industries including retail, healthcare, and financial services. Seismic brings audience communication, branded experiences, and performance tracking together in one platform.

Manager, Solution Architecture - Hyderabad Onsite

Lead solution architecture, technical account management, and implementation teams at Seismic. Drive enterprise integrations, customer adoption, retention, and expansion for an AI revenue execution software company.

Description

  • Lead and expand a team of Technical Account Managers, Solution Architects, and Implementation Engineers
  • Recruit, onboard, mentor, and develop a high-performing team
  • Provide coaching, technical guidance, and performance management
  • Set team KPIs and establish capacity planning and resource allocation models
  • Standardize technical onboarding, integration design, and solution architecture documentation practices
  • Oversee technical account management processes, proactive health checks, SLA compliance, and risk mitigation
  • Act as the executive technical escalation point for critical integrations and complex architecture issues
  • Work with Product and Engineering leaders to relay customer feedback and shape roadmap priorities
  • Partner with Customer Success Managers and Account Executives on delivery, renewals, and expansion
  • Improve operations to accelerate onboarding time-to-value and strengthen long-term retention

Requirements

  • At least 10 years of experience managing customer-facing technical teams in a B2B SaaS environment
  • At least 6 years of hands-on experience with technical architecture, API integration design, RESTful web services, and enterprise data modeling
  • Advanced knowledge of CRM integrations, including Salesforce and Microsoft Dynamics 365
  • Experience working with SSO standards such as SAML and OAuth
  • Experience using SQL and SOQL
  • Demonstrated success managing enterprise escalations
  • Experience establishing operational KPIs
  • Experience using AI-powered workflows to improve team operations
  • Experience presenting to C-suite client stakeholders
  • Outstanding interpersonal and communication abilities
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
  • Preferred: experience scaling post-sales technical teams within Sales Enablement, Enterprise Content Management, or MarTech SaaS platforms
  • Preferred: experience managing combined professional services, implementation, and post-sales advisory functions

Benefits

  • Inclusive workplace that supports employee growth and belonging

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