Seismic
Seismic
Seismic — бизнеске QR кодтары, қысқартылған URL мекенжайлары, мобильді құрылғыларға бейімделген қону беттері және сілтемелерді басқару құралдары арқылы аудиториясымен берік байланыс орнатуға көмектесетін цифрлық маркетинг платформасы. Оның талдау мүмкіндіктері командаларға пайдаланушылардың өзара әрекеттесуін бақылауға мүмкіндік береді, ал бейімделетін контент құралдары бөлшек сауда, денсаулық сақтау және қаржылық қызметтерді қоса алғанда, түрлі салалардағы науқандарды қолдайды. Seismic аудиториямен коммуникацияны, брендтелген тәжірибені және нәтижелерді бақылауды бір платформада біріктіреді.

Manager, Solution Architecture - Hyderabad Onsite

Lead solution architecture, technical account management, and implementation teams at Seismic. Drive enterprise integrations, customer adoption, retention, and expansion for an AI revenue execution software company.

Сипаттама

  • Lead and expand a team of Technical Account Managers, Solution Architects, and Implementation Engineers
  • Recruit, onboard, mentor, and develop a high-performing team
  • Provide coaching, technical guidance, and performance management
  • Set team KPIs and establish capacity planning and resource allocation models
  • Standardize technical onboarding, integration design, and solution architecture documentation practices
  • Oversee technical account management processes, proactive health checks, SLA compliance, and risk mitigation
  • Act as the executive technical escalation point for critical integrations and complex architecture issues
  • Work with Product and Engineering leaders to relay customer feedback and shape roadmap priorities
  • Partner with Customer Success Managers and Account Executives on delivery, renewals, and expansion
  • Improve operations to accelerate onboarding time-to-value and strengthen long-term retention

Талаптар

  • At least 10 years of experience managing customer-facing technical teams in a B2B SaaS environment
  • At least 6 years of hands-on experience with technical architecture, API integration design, RESTful web services, and enterprise data modeling
  • Advanced knowledge of CRM integrations, including Salesforce and Microsoft Dynamics 365
  • Experience working with SSO standards such as SAML and OAuth
  • Experience using SQL and SOQL
  • Demonstrated success managing enterprise escalations
  • Experience establishing operational KPIs
  • Experience using AI-powered workflows to improve team operations
  • Experience presenting to C-suite client stakeholders
  • Outstanding interpersonal and communication abilities
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
  • Preferred: experience scaling post-sales technical teams within Sales Enablement, Enterprise Content Management, or MarTech SaaS platforms
  • Preferred: experience managing combined professional services, implementation, and post-sales advisory functions

Артықшылықтар

  • Inclusive workplace that supports employee growth and belonging

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