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Sodales Solutions
Sodales Solutions
51 – 200 कर्मचारी
SaaSअनुपालनएचआर टेक
Sodales Solutions कर्मचारियों और श्रम संबंधों तथा कार्यस्थल पर स्वास्थ्य और सुरक्षा अनुपालन के लिए AI-संचालित SaaS विकसित करती है। इसका एकीकृत प्लेटफ़ॉर्म शिकायतों, मध्यस्थता, अनुशासन, विकलांगता और समायोजन, FMLA और EAP मामलों, कार्यस्थल की घटनाओं, व्यावसायिक स्वास्थ्य और सुरक्षा, हिंसा की रोकथाम तथा संयुक्त स्वास्थ्य और सुरक्षा समितियों के लिए केस प्रबंधन को एक साथ लाता है। कंपनी अपने प्लेटफ़ॉर्म में उद्योग-विशेष ज्ञान और नियामक सर्वोत्तम प्रथाओं को सक्रिय जोखिम-बुद्धिमत्ता के साथ जोड़ती है और SAP, Oracle, Workday तथा UKG सहित HRIS और ERP प्रणालियों से कनेक्ट होती है। Sodales Solutions सार्वजनिक क्षेत्र, स्वास्थ्य सेवा, उपयोगिताओं, विनिर्माण, निर्माण और परिवहन जैसे विनियमित परिवेशों के लिए बनाई गई है। इसका ERP-निरपेक्ष दृष्टिकोण अनुपालन को सुव्यवस्थित करने, जोखिम प्रबंधित करने और कर्मचारी अनुभव को बेहतर बनाने पर केंद्रित है।
LinkedIn
कंपनी की नौकरियाँ

Customer Success Manager – Hybrid Canada

Use customer health, retention, and engagement data to strengthen customer outcomes and identify growth opportunities. Work with support, product, and engineering teams to resolve issues and improve the customer lifecycle.

CAकनाडा
$75,000 – $90,000 / वर्ष
हाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सफलताग्राहक सफलता प्रबंधक

विवरण

  • Analyze customer health, product usage, renewals, and engagement patterns to assess account performance
  • Build dashboards and reporting that measure key customer success indicators
  • Spot accounts at risk and recommend timely, preventative actions
  • Evaluate churn drivers, retention performance, and expansion potential
  • Handle customer questions, product inquiries, and escalated concerns
  • Review support ticket patterns to uncover recurring issues and process improvements
  • Coordinate with Technical Support, Product, and Engineering to resolve customer concerns promptly
  • Monitor support service levels and response times against established standards
  • Help manage escalated cases while keeping customers informed throughout resolution
  • Record customer issues, feedback, and feature requests to inform product improvements
  • Investigate support cases to determine root causes and propose preventative actions
  • Work with Customer Success Managers to improve customer lifecycle management
  • Contribute to onboarding, adoption, renewal, and customer advocacy programs
  • Measure customer engagement and product usage over time
  • Help shape customer success strategies using data-driven findings
  • Share customer needs and emerging trends with internal stakeholders
  • Contribute to process improvements that increase operational efficiency and customer experience

आवश्यकताएँ

  • A degree in computer science, business management, or a related discipline
  • At least five years of business analysis experience
  • Working knowledge of Agile, ASAP, and Design Thinking methodologies
  • Strong problem-solving ability, including identifying improvement opportunities and proposing product road maps
  • Ability to contribute independently while collaborating effectively as part of a team
  • Knowledge of cross-platform integrations
  • Experience with SAP technologies is an advantage
  • Experience delivering full life-cycle implementations

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