Sodales Solutions
Sodales Solutions
Sodales Solutions xodimlar va mehnat munosabatlari, shuningdek ish joyida mehnatni muhofaza qilish hamda xavfsizlik talablariga rioya etish uchun sun’iy intellekt asosidagi SaaS yechimlarini ishlab chiqadi. Uning integratsiyalashgan platformasi shikoyatlar, arbitraj, intizomiy masalalar, nogironlik va ish sharoitlarini moslashtirish, FMLA va EAP masalalari, ish joyidagi hodisalar, mehnatni muhofaza qilish va xavfsizlik, zo‘ravonlikning oldini olish hamda mehnatni muhofaza qilish va xavfsizlik bo‘yicha qo‘shma qo‘mitalar uchun ishlarni boshqarish imkoniyatlarini birlashtiradi. Kompaniya soha bo‘yicha o‘rnatilgan bilimlarni me’yoriy talablarga rioya qilishning ilg‘or amaliyotlari va xavflar haqidagi proaktiv ma’lumotlar bilan uyg‘unlashtiradi hamda SAP, Oracle, Workday va UKG kabi HRIS va ERP tizimlari bilan ulanadi. Sodales Solutions davlat sektori, sog‘liqni saqlash, kommunal xizmatlar, ishlab chiqarish, qurilish va transport kabi tartibga solinadigan sohalar uchun mo‘ljallangan. ERP tizimiga bog‘liq bo‘lmagan yondashuv muvofiqlik jarayonlarini soddalashtirish, xavflarni boshqarish va xodimlar tajribasini qo‘llab-quvvatlashga qaratilgan.

Customer Success Manager – Hybrid Canada

Use customer health, retention, and engagement data to strengthen customer outcomes and identify growth opportunities. Work with support, product, and engineering teams to resolve issues and improve the customer lifecycle.

Tavsif

  • Analyze customer health, product usage, renewals, and engagement patterns to assess account performance
  • Build dashboards and reporting that measure key customer success indicators
  • Spot accounts at risk and recommend timely, preventative actions
  • Evaluate churn drivers, retention performance, and expansion potential
  • Handle customer questions, product inquiries, and escalated concerns
  • Review support ticket patterns to uncover recurring issues and process improvements
  • Coordinate with Technical Support, Product, and Engineering to resolve customer concerns promptly
  • Monitor support service levels and response times against established standards
  • Help manage escalated cases while keeping customers informed throughout resolution
  • Record customer issues, feedback, and feature requests to inform product improvements
  • Investigate support cases to determine root causes and propose preventative actions
  • Work with Customer Success Managers to improve customer lifecycle management
  • Contribute to onboarding, adoption, renewal, and customer advocacy programs
  • Measure customer engagement and product usage over time
  • Help shape customer success strategies using data-driven findings
  • Share customer needs and emerging trends with internal stakeholders
  • Contribute to process improvements that increase operational efficiency and customer experience

Talablar

  • A degree in computer science, business management, or a related discipline
  • At least five years of business analysis experience
  • Working knowledge of Agile, ASAP, and Design Thinking methodologies
  • Strong problem-solving ability, including identifying improvement opportunities and proposing product road maps
  • Ability to contribute independently while collaborating effectively as part of a team
  • Knowledge of cross-platform integrations
  • Experience with SAP technologies is an advantage
  • Experience delivering full life-cycle implementations

O‘xshash ish o‘rinlari

East Sussex County Council

Financial Assessment Assistant – East Sussex County Council (Hybrid)

East Sussex County Council

Review financial assessments, respond to service users and stakeholders, and provide clear written outcomes. Support East Sussex residents with accurate, considerate service while working from the Eastbourne office at least one day each week.

Ochish