Financial Analyst, Reporting and Automation — MSD
MSD
Automate FP&A reporting, develop Power BI dashboards and apply AI workflows for MSD’s Animal Health business in Australia and New Zealand.
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Sodales Solutions develops AI-powered SaaS for employee and labor relations and workplace health and safety compliance. Its integrated platform brings together case management for grievances, arbitration, discipline, disability and accommodation, FMLA and EAP matters, workplace incidents, occupational health and safety, violence prevention, and joint health and safety committees. The company combines embedded industry knowledge with regulatory best practices and proactive risk intelligence, while connecting with HRIS and ERP systems including SAP, Oracle, Workday, and UKG. Sodales Solutions is designed for regulated environments across the public sector, healthcare, utilities, manufacturing, construction, and transportation, with an ERP-agnostic approach focused on streamlining compliance, managing risk, and supporting the employee experience.
Customer Success Manager – Hybrid Canada
Use customer health, retention, and engagement data to strengthen customer outcomes and identify growth opportunities. Work with support, product, and engineering teams to resolve issues and improve the customer lifecycle.
Canada$75,000 – $90,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success ManagerDescription
- Analyze customer health, product usage, renewals, and engagement patterns to assess account performance
- Build dashboards and reporting that measure key customer success indicators
- Spot accounts at risk and recommend timely, preventative actions
- Evaluate churn drivers, retention performance, and expansion potential
- Handle customer questions, product inquiries, and escalated concerns
- Review support ticket patterns to uncover recurring issues and process improvements
- Coordinate with Technical Support, Product, and Engineering to resolve customer concerns promptly
- Monitor support service levels and response times against established standards
- Help manage escalated cases while keeping customers informed throughout resolution
- Record customer issues, feedback, and feature requests to inform product improvements
- Investigate support cases to determine root causes and propose preventative actions
- Work with Customer Success Managers to improve customer lifecycle management
- Contribute to onboarding, adoption, renewal, and customer advocacy programs
- Measure customer engagement and product usage over time
- Help shape customer success strategies using data-driven findings
- Share customer needs and emerging trends with internal stakeholders
- Contribute to process improvements that increase operational efficiency and customer experience
Requirements
- A degree in computer science, business management, or a related discipline
- At least five years of business analysis experience
- Working knowledge of Agile, ASAP, and Design Thinking methodologies
- Strong problem-solving ability, including identifying improvement opportunities and proposing product road maps
- Ability to contribute independently while collaborating effectively as part of a team
- Knowledge of cross-platform integrations
- Experience with SAP technologies is an advantage
- Experience delivering full life-cycle implementations
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