Neohype
Neohype
5,001 – 10,000 कर्मचारी
B2BSaaSसाइबर सुरक्षा
Neohype ब्राज़ील की एक डिजिटल सेवाओं और ग्राहक अनुभव से जुड़ी कंपनी है, जो बड़े उद्यमों को ग्राहक संचालन और व्यावसायिक प्रक्रियाओं के आधुनिकीकरण में सहायता करती है। इसका काम ग्राहक अनुभव आउटसोर्सिंग, संपर्क केंद्रों, बैक-ऑफिस सेवाओं, प्रक्रिया स्वचालन, डिजिटल उत्पादों, कार्यस्थल अवसंरचना तथा अपनी Shield इकाई के माध्यम से साइबर सुरक्षा और अनुपालन तक फैला हुआ है। Neohype S3ND, Get Doc, iGree और NIAh जैसे प्रौद्योगिकी प्लेटफ़ॉर्म भी विकसित करती है और वित्त, दूरसंचार, उपयोगिता, उद्योग तथा स्वास्थ्य सेवा क्षेत्रों के संगठनों के लिए मानवीय विशेषज्ञता को स्वचालन और कृत्रिम बुद्धिमत्ता के साथ जोड़ती है। कंपनी की पहचान सुरक्षित और गुणवत्ता-केंद्रित डिजिटल रूपांतरण पर आधारित है, जिसे डेटा संरक्षण की प्रणालियों तथा ISO और PCI प्रमाणनों का समर्थन प्राप्त है।

Customer Service Representative - Morning/Afternoon Hybrid

Inbound customer service role supporting SEM PARAR customers at Neohype. Resolve questions and requests while identifying sales opportunities and delivering a positive customer experience.

विवरण

  • Deliver inbound support to SEM PARAR customers
  • Explain products, plans, services, and features clearly
  • Document every customer interaction accurately in company systems
  • Review and resolve customer questions, requests, and complaints
  • Maintain a positive customer experience throughout each interaction
  • Recognize opportunities to recommend relevant products and services
  • Present sales offers aligned with current campaign guidelines
  • Achieve quality, productivity, and sales objectives
  • Apply company procedures and policies consistently
  • Support customer retention, loyalty, and satisfaction

आवश्यकताएँ

  • High school diploma
  • At least 18 years of age
  • Basic computer proficiency
  • Basic knowledge of Microsoft Office
  • Comfort using corporate systems
  • Accurate typing and the ability to work across multiple screens and systems
  • Clear, direct communication
  • Active listening skills
  • Empathy
  • Courtesy
  • Organization
  • Resilience
  • Strong verbal argumentation
  • Persuasion
  • Negotiation
  • Proactive approach
  • Results-focused mindset
  • Customer-focused approach
  • Ability to work collaboratively
  • Courses in customer service, sales techniques, telemarketing and call center operations, communication and public speaking, or basic computer skills are advantageous
  • Previous experience in customer service, telemarketing, customer support, customer relations, or sales is advantageous but not required
  • Applicants seeking their first job are welcome

लाभ

  • Uncapped variable pay tied to performance in the operation’s sales campaigns
  • Training and professional development for the role
  • Opportunities for internal career progression
  • Potential to work from home after at least three months, depending on performance, targets, KPIs, and operational availability
  • Dynamic, collaborative workplace with a focus on professional development

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