Neohype
Neohype
5 001 – 10 000 Қызметкерлер
B2BSaaSКиберқауіпсіздік
Neohype — ірі кәсіпорындарға клиенттермен жұмыс істеу операциялары мен бизнес-процестерін жаңғыртуға көмектесетін бразилиялық цифрлық қызметтер және клиенттік тәжірибе компаниясы. Оның қызмет бағыттарына клиенттік тәжірибені аутсорсинг арқылы басқару, байланыс орталықтары, бэк-офис қызметтері, процестерді автоматтандыру, цифрлық өнімдер, жұмыс орнының инфрақұрылымы, сондай-ақ Shield бөлімшесі арқылы киберқауіпсіздік пен сәйкестікті қамтамасыз ету кіреді. Neohype сонымен қатар қаржы, телекоммуникация, коммуналдық қызметтер, өнеркәсіп және денсаулық сақтау салаларындағы ұйымдарға арналған S3ND, Get Doc, iGree және NIAh сияқты технологиялық платформаларды әзірлейді. Бұл платформалар адам сараптамасын автоматтандырумен және жасанды интеллектпен ұштастырады. Компанияның бағыты деректерді қорғау тәжірибелері мен ISO және PCI сертификаттары қолдайтын қауіпсіз әрі сапаға бағдарланған цифрлық трансформацияға негізделген.

Customer Service Representative - Morning/Afternoon Hybrid

Inbound customer service role supporting SEM PARAR customers at Neohype. Resolve questions and requests while identifying sales opportunities and delivering a positive customer experience.

Сипаттама

  • Deliver inbound support to SEM PARAR customers
  • Explain products, plans, services, and features clearly
  • Document every customer interaction accurately in company systems
  • Review and resolve customer questions, requests, and complaints
  • Maintain a positive customer experience throughout each interaction
  • Recognize opportunities to recommend relevant products and services
  • Present sales offers aligned with current campaign guidelines
  • Achieve quality, productivity, and sales objectives
  • Apply company procedures and policies consistently
  • Support customer retention, loyalty, and satisfaction

Талаптар

  • High school diploma
  • At least 18 years of age
  • Basic computer proficiency
  • Basic knowledge of Microsoft Office
  • Comfort using corporate systems
  • Accurate typing and the ability to work across multiple screens and systems
  • Clear, direct communication
  • Active listening skills
  • Empathy
  • Courtesy
  • Organization
  • Resilience
  • Strong verbal argumentation
  • Persuasion
  • Negotiation
  • Proactive approach
  • Results-focused mindset
  • Customer-focused approach
  • Ability to work collaboratively
  • Courses in customer service, sales techniques, telemarketing and call center operations, communication and public speaking, or basic computer skills are advantageous
  • Previous experience in customer service, telemarketing, customer support, customer relations, or sales is advantageous but not required
  • Applicants seeking their first job are welcome

Артықшылықтар

  • Uncapped variable pay tied to performance in the operation’s sales campaigns
  • Training and professional development for the role
  • Opportunities for internal career progression
  • Potential to work from home after at least three months, depending on performance, targets, KPIs, and operational availability
  • Dynamic, collaborative workplace with a focus on professional development

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