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Neohype
Neohype
5 001 – 10 000 Xodimlar
B2BKiberxavfsizlikSaaS
Neohype yirik korxonalarga mijozlar bilan ishlash operatsiyalari va biznes jarayonlarini modernizatsiya qilishda yordam beradigan Braziliyaning raqamli xizmatlar va mijozlar tajribasi kompaniyasidir. Uning faoliyati mijozlar tajribasi bo‘yicha autsorsing, aloqa markazlari, back-ofis xizmatlari, jarayonlarni avtomatlashtirish, raqamli mahsulotlar, ish joyi infratuzilmasi, shuningdek Shield bo‘linmasi orqali kiberxavfsizlik va muvofiqlik yo‘nalishlarini qamrab oladi. Neohype, shuningdek, moliya, telekommunikatsiya, kommunal xizmatlar, sanoat va sog‘liqni saqlash sohalaridagi tashkilotlar uchun inson tajribasini avtomatlashtirish va sun’iy intellekt bilan birlashtiradigan S3ND, Get Doc, iGree va NIAh kabi texnologik platformalarni ishlab chiqadi. Kompaniya profili ma’lumotlarni himoya qilish amaliyotlari hamda ISO va PCI sertifikatlari bilan qo‘llab-quvvatlanadigan xavfsiz va sifatga yo‘naltirilgan raqamli transformatsiyaga asoslangan.
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Kompaniyadagi ish o‘rinlari

Customer Service Representative - Morning/Afternoon Hybrid

Inbound customer service role supporting SEM PARAR customers at Neohype. Resolve questions and requests while identifying sales opportunities and delivering a positive customer experience.

BRBraziliyaGibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: portugalchaMijozlarni qo‘llab-quvvatlash

Tavsif

  • Deliver inbound support to SEM PARAR customers
  • Explain products, plans, services, and features clearly
  • Document every customer interaction accurately in company systems
  • Review and resolve customer questions, requests, and complaints
  • Maintain a positive customer experience throughout each interaction
  • Recognize opportunities to recommend relevant products and services
  • Present sales offers aligned with current campaign guidelines
  • Achieve quality, productivity, and sales objectives
  • Apply company procedures and policies consistently
  • Support customer retention, loyalty, and satisfaction

Talablar

  • High school diploma
  • At least 18 years of age
  • Basic computer proficiency
  • Basic knowledge of Microsoft Office
  • Comfort using corporate systems
  • Accurate typing and the ability to work across multiple screens and systems
  • Clear, direct communication
  • Active listening skills
  • Empathy
  • Courtesy
  • Organization
  • Resilience
  • Strong verbal argumentation
  • Persuasion
  • Negotiation
  • Proactive approach
  • Results-focused mindset
  • Customer-focused approach
  • Ability to work collaboratively
  • Courses in customer service, sales techniques, telemarketing and call center operations, communication and public speaking, or basic computer skills are advantageous
  • Previous experience in customer service, telemarketing, customer support, customer relations, or sales is advantageous but not required
  • Applicants seeking their first job are welcome

Imtiyozlar

  • Uncapped variable pay tied to performance in the operation’s sales campaigns
  • Training and professional development for the role
  • Opportunities for internal career progression
  • Potential to work from home after at least three months, depending on performance, targets, KPIs, and operational availability
  • Dynamic, collaborative workplace with a focus on professional development

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