Solace
Solace
Solace एक स्वास्थ्य सेवा वकालत कंपनी है, जो कुशल अधिवक्ताओं—जिनमें डॉक्टर, नर्स और अन्य स्वास्थ्य सेवा पेशेवर शामिल हैं—की सहायता से मरीजों और उनके परिवारों को स्वास्थ्य सेवा प्रणाली को समझने और उसमें आगे बढ़ने में मदद करती है। व्यक्तिगत फोन और वीडियो परामर्श के माध्यम से Solace देखभाल का समय निर्धारित करने, चिकित्सा टीमों से संवाद करने, दीर्घकालिक स्वास्थ्य स्थितियों का प्रबंधन करने, बीमा संबंधी मामलों को संभालने और स्वास्थ्य सेवा से जुड़ी कागजी कार्रवाई पूरी करने जैसे कार्यों में सहायता करती है। इसकी वकालत सेवाएं Medicare और Medicare Advantage योजनाओं के अंतर्गत कवर की जाती हैं, जिससे मरीजों को अपनी उपचार यात्रा के दौरान व्यावहारिक मार्गदर्शन मिल सके।

Customer Experience Representative — U.S. Remote

Support Solace’s U.S. patients and advocates through phone, email, and chat. Troubleshoot issues, assist new clients, and help improve the healthcare support experience.

विवरण

  • Assist patients and advocates through phone, email, and chat
  • Confirm appointments and investigate complex support issues
  • Create practical solutions for client and advocate concerns
  • Guide new clients through their initial experiences with Solace
  • Collect and track feedback to strengthen the customer experience and platform
  • Learn and apply Solace’s systems, tools, and technology
  • Build trusted relationships with clients and advocates
  • Document reported issues with clear, detailed notes
  • Resolve client and advocate questions to their satisfaction
  • Work one of three shifts: 5:00 AM–2:00 PM PT, 7:00 AM–4:00 PM PT, or 9:00 AM–6:00 PM PT

आवश्यकताएँ

  • Based in the United States
  • Authorized to work in the United States without requiring current or future work-permit sponsorship from Solace
  • Empathetic and confident managing difficult conversations by phone, email, or chat
  • Detail-oriented and effective in fast-paced situations
  • Comfortable working with computers and learning new tools quickly
  • Able to troubleshoot basic browser and phone issues
  • Skilled at developing creative solutions to problems
  • Open to giving and receiving feedback
  • Able to work effectively with people from diverse backgrounds
  • Capable of building rapport quickly and resolving complex issues with upset clients
  • Flexible and willing to provide assistance as needed
  • Collaborative team member with a proactive, get-it-done approach
  • Bachelor’s degree required

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