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Solace
Solace
1 – 10 Employees
H1B Visa SponsorConsultingHealthcareInsurance
Solace is a healthcare advocacy company that helps patients and their families navigate the healthcare system with support from skilled advocates, including doctors, nurses, and other healthcare professionals. Through personalized phone and video consultations, Solace assists with tasks such as scheduling care, communicating with medical teams, managing chronic conditions, handling insurance matters, and completing healthcare paperwork. Its advocacy services are covered by Medicare and Medicare Advantage plans, helping patients access practical guidance throughout their care journey.
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Customer Experience Representative — U.S. Remote

Support Solace’s U.S. patients and advocates through phone, email, and chat. Troubleshoot issues, assist new clients, and help improve the healthcare support experience.

USUnited States
$21 – $26 / hour
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Assist patients and advocates through phone, email, and chat
  • Confirm appointments and investigate complex support issues
  • Create practical solutions for client and advocate concerns
  • Guide new clients through their initial experiences with Solace
  • Collect and track feedback to strengthen the customer experience and platform
  • Learn and apply Solace’s systems, tools, and technology
  • Build trusted relationships with clients and advocates
  • Document reported issues with clear, detailed notes
  • Resolve client and advocate questions to their satisfaction
  • Work one of three shifts: 5:00 AM–2:00 PM PT, 7:00 AM–4:00 PM PT, or 9:00 AM–6:00 PM PT

Requirements

  • Based in the United States
  • Authorized to work in the United States without requiring current or future work-permit sponsorship from Solace
  • Empathetic and confident managing difficult conversations by phone, email, or chat
  • Detail-oriented and effective in fast-paced situations
  • Comfortable working with computers and learning new tools quickly
  • Able to troubleshoot basic browser and phone issues
  • Skilled at developing creative solutions to problems
  • Open to giving and receiving feedback
  • Able to work effectively with people from diverse backgrounds
  • Capable of building rapport quickly and resolving complex issues with upset clients
  • Flexible and willing to provide assistance as needed
  • Collaborative team member with a proactive, get-it-done approach
  • Bachelor’s degree required

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