Customer Experience Representative — U.S. Remote
Solace
Support Solace’s U.S. patients and advocates through phone, email, and chat. Troubleshoot issues, assist new clients, and help improve the healthcare support experience.
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Solace is a healthcare advocacy company that helps patients and their families navigate the healthcare system with support from skilled advocates, including doctors, nurses, and other healthcare professionals. Through personalized phone and video consultations, Solace assists with tasks such as scheduling care, communicating with medical teams, managing chronic conditions, handling insurance matters, and completing healthcare paperwork. Its advocacy services are covered by Medicare and Medicare Advantage plans, helping patients access practical guidance throughout their care journey.