Solace
Solace
Solace este o companie de sprijin și reprezentare în domeniul sănătății, care îi ajută pe pacienți și familiile acestora să navigheze prin sistemul de sănătate cu ajutorul unor consilieri experimentați, inclusiv medici, asistenți medicali și alți profesioniști din domeniul sănătății. Prin consultații personalizate telefonice și video, Solace oferă sprijin pentru sarcini precum programarea îngrijirilor, comunicarea cu echipele medicale, gestionarea afecțiunilor cronice, rezolvarea problemelor de asigurare și completarea documentelor medicale. Serviciile sale de sprijin sunt acoperite de planurile Medicare și Medicare Advantage, ajutând pacienții să beneficieze de îndrumare practică pe tot parcursul îngrijirii lor.

Customer Experience Representative — U.S. Remote

Support Solace’s U.S. patients and advocates through phone, email, and chat. Troubleshoot issues, assist new clients, and help improve the healthcare support experience.

Descriere

  • Assist patients and advocates through phone, email, and chat
  • Confirm appointments and investigate complex support issues
  • Create practical solutions for client and advocate concerns
  • Guide new clients through their initial experiences with Solace
  • Collect and track feedback to strengthen the customer experience and platform
  • Learn and apply Solace’s systems, tools, and technology
  • Build trusted relationships with clients and advocates
  • Document reported issues with clear, detailed notes
  • Resolve client and advocate questions to their satisfaction
  • Work one of three shifts: 5:00 AM–2:00 PM PT, 7:00 AM–4:00 PM PT, or 9:00 AM–6:00 PM PT

Cerințe

  • Based in the United States
  • Authorized to work in the United States without requiring current or future work-permit sponsorship from Solace
  • Empathetic and confident managing difficult conversations by phone, email, or chat
  • Detail-oriented and effective in fast-paced situations
  • Comfortable working with computers and learning new tools quickly
  • Able to troubleshoot basic browser and phone issues
  • Skilled at developing creative solutions to problems
  • Open to giving and receiving feedback
  • Able to work effectively with people from diverse backgrounds
  • Capable of building rapport quickly and resolving complex issues with upset clients
  • Flexible and willing to provide assistance as needed
  • Collaborative team member with a proactive, get-it-done approach
  • Bachelor’s degree required

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