NQX
NQX
5,001 – 10,000 कर्मचारी
B2Bउद्यमपरामर्श
NQX एक ग्राहक अनुभव सेवा और डिजिटल समाधान कंपनी है, जिसका गठन Nordia और Quantrics के विलय से हुआ है। कंपनी प्रमुख ब्रांडों के लिए संपर्क केंद्र आउटसोर्सिंग, ग्राहक अनुभव परामर्श तथा डिजिटल उत्पादों के संपूर्ण विकास और एकीकरण को एक साथ लाती है। कनाडा और फिलीपींस में इसके लगभग 10,000 पेशेवर हर वर्ष 20 मिलियन से अधिक ग्राहक संवादों का समर्थन करते हैं और अंग्रेज़ी तथा कनाडाई फ़्रेंच में द्विभाषी सेवाएँ प्रदान करते हैं। NQX उद्यम संगठनों की परिचालन और डिजिटल आवश्यकताओं का समर्थन करते हुए मानवीय ग्राहक अनुभवों को बेहतर बनाने के लिए प्रौद्योगिकी का उपयोग करती है।

Bilingual Government Service Representative – New Brunswick Remote

Support New Brunswick residents by phone as they navigate government programs, administrative procedures, and appointments. This remote role combines bilingual customer service, accurate recordkeeping, and careful handling of confidential information.

विवरण

  • Answer citizens’ questions by phone with professionalism and courtesy
  • Explain administrative procedures and applicable requirements
  • Arrange appointments as needed
  • Use multiple computer systems while assisting callers
  • Record interactions and details accurately
  • Apply required policies, procedures, privacy rules, and security standards
  • Manage confidential and sensitive information discreetly
  • Deliver clear, empathetic, and practical assistance
  • Refer citizens to relevant resources or services when appropriate

आवश्यकताएँ

  • Fluent in both English and French
  • Available to work 20 to 40 hours each week
  • Available throughout business hours, Monday to Friday, 9:30 a.m. to 6:00 p.m. Atlantic Time
  • Have a dependable high-speed internet connection of at least 25 Mbps
  • Maintain a secure, quiet home workspace
  • Live in New Brunswick
  • Demonstrate strong customer service skills and a sincere interest in helping others
  • Communicate clearly and listen attentively
  • Work confidently across several computer systems at once
  • Document information carefully and accurately
  • Stay calm, professional, and respectful in difficult conversations
  • Bring strong organization and problem-solving abilities
  • Demonstrate reliability, accountability, and a strong work ethic
  • Be open to learning, coaching, and ongoing improvement
  • Consistently follow policies, procedures, and privacy standards

लाभ

  • Work comfortably from your own home
  • Follow Monday-to-Friday schedules with weekends free
  • Receive fully paid training
  • Build valuable customer service and administrative experience
  • Access a complete benefits package after six months, including medical, dental, and life insurance
  • Receive additional RRSP contributions
  • Enjoy substantial discounts on insurance products and services
  • Join a supportive team with continued coaching and development

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