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NQX
NQX
5.001 – 10.000 Angajați
B2BConsultanțăÎntreprindere
NQX este o companie de servicii pentru experiența clienților și soluții digitale, creată prin fuziunea dintre Nordia și Quantrics. Compania combină externalizarea serviciilor centrelor de contact, consultanța în experiența clienților și dezvoltarea și integrarea de la un capăt la altul a produselor digitale pentru branduri importante. Aproximativ 10.000 de profesioniști din Canada și Filipine sprijină anual peste 20 de milioane de interacțiuni cu clienții, oferind servicii bilingve în engleză și franceză canadiană. NQX utilizează tehnologia pentru a consolida experiențele umane ale clienților, susținând în același timp nevoile operaționale și digitale ale organizațiilor de tip enterprise.
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Locurile de muncă ale companiei

Bilingual Government Service Representative – New Brunswick Remote

Support New Brunswick residents by phone as they navigate government programs, administrative procedures, and appointments. This remote role combines bilingual customer service, accurate recordkeeping, and careful handling of confidential information.

CACanada
17 $ / oră
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: francezăBilingv

Descriere

  • Answer citizens’ questions by phone with professionalism and courtesy
  • Explain administrative procedures and applicable requirements
  • Arrange appointments as needed
  • Use multiple computer systems while assisting callers
  • Record interactions and details accurately
  • Apply required policies, procedures, privacy rules, and security standards
  • Manage confidential and sensitive information discreetly
  • Deliver clear, empathetic, and practical assistance
  • Refer citizens to relevant resources or services when appropriate

Cerințe

  • Fluent in both English and French
  • Available to work 20 to 40 hours each week
  • Available throughout business hours, Monday to Friday, 9:30 a.m. to 6:00 p.m. Atlantic Time
  • Have a dependable high-speed internet connection of at least 25 Mbps
  • Maintain a secure, quiet home workspace
  • Live in New Brunswick
  • Demonstrate strong customer service skills and a sincere interest in helping others
  • Communicate clearly and listen attentively
  • Work confidently across several computer systems at once
  • Document information carefully and accurately
  • Stay calm, professional, and respectful in difficult conversations
  • Bring strong organization and problem-solving abilities
  • Demonstrate reliability, accountability, and a strong work ethic
  • Be open to learning, coaching, and ongoing improvement
  • Consistently follow policies, procedures, and privacy standards

Beneficii

  • Work comfortably from your own home
  • Follow Monday-to-Friday schedules with weekends free
  • Receive fully paid training
  • Build valuable customer service and administrative experience
  • Access a complete benefits package after six months, including medical, dental, and life insurance
  • Receive additional RRSP contributions
  • Enjoy substantial discounts on insurance products and services
  • Join a supportive team with continued coaching and development

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