Remote Banking Business Analyst
Mendelson & Co.
Analyze banking requirements and test IT solutions for Mendelson GmbH, a German professional services provider serving banking, insurance, and energy clients.
Open
NQX is a customer experience services and digital solutions company created through the merger of Nordia and Quantrics. The company combines contact center outsourcing, CX consulting, and end-to-end digital product development and integration for major brands. Its roughly 10,000 professionals in Canada and the Philippines support more than 20 million customer interactions each year, with bilingual service in English and Canadian French. NQX uses technology to strengthen human customer experiences while supporting the operational and digital needs of enterprise organizations.
Bilingual Government Service Representative – New Brunswick Remote
Support New Brunswick residents by phone as they navigate government programs, administrative procedures, and appointments. This remote role combines bilingual customer service, accurate recordkeeping, and careful handling of confidential information.
Description
- Answer citizens’ questions by phone with professionalism and courtesy
- Explain administrative procedures and applicable requirements
- Arrange appointments as needed
- Use multiple computer systems while assisting callers
- Record interactions and details accurately
- Apply required policies, procedures, privacy rules, and security standards
- Manage confidential and sensitive information discreetly
- Deliver clear, empathetic, and practical assistance
- Refer citizens to relevant resources or services when appropriate
Requirements
- Fluent in both English and French
- Available to work 20 to 40 hours each week
- Available throughout business hours, Monday to Friday, 9:30 a.m. to 6:00 p.m. Atlantic Time
- Have a dependable high-speed internet connection of at least 25 Mbps
- Maintain a secure, quiet home workspace
- Live in New Brunswick
- Demonstrate strong customer service skills and a sincere interest in helping others
- Communicate clearly and listen attentively
- Work confidently across several computer systems at once
- Document information carefully and accurately
- Stay calm, professional, and respectful in difficult conversations
- Bring strong organization and problem-solving abilities
- Demonstrate reliability, accountability, and a strong work ethic
- Be open to learning, coaching, and ongoing improvement
- Consistently follow policies, procedures, and privacy standards
Benefits
- Work comfortably from your own home
- Follow Monday-to-Friday schedules with weekends free
- Receive fully paid training
- Build valuable customer service and administrative experience
- Access a complete benefits package after six months, including medical, dental, and life insurance
- Receive additional RRSP contributions
- Enjoy substantial discounts on insurance products and services
- Join a supportive team with continued coaching and development
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