NQX
NQX
5 001 – 10 000 Қызметкерлер
B2BКәсіпорынКонсалтинг
NQX — Nordia мен Quantrics компанияларының бірігуі нәтижесінде құрылған клиент тәжірибесі қызметтері мен цифрлық шешімдер компаниясы. Компания ірі брендтерге байланыс орталығын аутсорсингке беру қызметтерін, клиент тәжірибесі бойынша кеңес беруді және цифрлық өнімдерді әзірлеу мен интеграциялауды толық циклде ұсынады. Канада мен Филиппиндегі шамамен 10 000 маманы жыл сайын 20 миллионнан астам клиент өзара әрекеттесуіне қолдау көрсетеді және ағылшын және канадалық француз тілдерінде екітілді қызмет ұсынады. NQX корпоративтік ұйымдардың операциялық және цифрлық қажеттіліктерін қолдай отырып, технология арқылы адамға бағытталған клиент тәжірибесін нығайтады.

Bilingual Government Service Representative – New Brunswick Remote

Support New Brunswick residents by phone as they navigate government programs, administrative procedures, and appointments. This remote role combines bilingual customer service, accurate recordkeeping, and careful handling of confidential information.

Сипаттама

  • Answer citizens’ questions by phone with professionalism and courtesy
  • Explain administrative procedures and applicable requirements
  • Arrange appointments as needed
  • Use multiple computer systems while assisting callers
  • Record interactions and details accurately
  • Apply required policies, procedures, privacy rules, and security standards
  • Manage confidential and sensitive information discreetly
  • Deliver clear, empathetic, and practical assistance
  • Refer citizens to relevant resources or services when appropriate

Талаптар

  • Fluent in both English and French
  • Available to work 20 to 40 hours each week
  • Available throughout business hours, Monday to Friday, 9:30 a.m. to 6:00 p.m. Atlantic Time
  • Have a dependable high-speed internet connection of at least 25 Mbps
  • Maintain a secure, quiet home workspace
  • Live in New Brunswick
  • Demonstrate strong customer service skills and a sincere interest in helping others
  • Communicate clearly and listen attentively
  • Work confidently across several computer systems at once
  • Document information carefully and accurately
  • Stay calm, professional, and respectful in difficult conversations
  • Bring strong organization and problem-solving abilities
  • Demonstrate reliability, accountability, and a strong work ethic
  • Be open to learning, coaching, and ongoing improvement
  • Consistently follow policies, procedures, and privacy standards

Артықшылықтар

  • Work comfortably from your own home
  • Follow Monday-to-Friday schedules with weekends free
  • Receive fully paid training
  • Build valuable customer service and administrative experience
  • Access a complete benefits package after six months, including medical, dental, and life insurance
  • Receive additional RRSP contributions
  • Enjoy substantial discounts on insurance products and services
  • Join a supportive team with continued coaching and development

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