Enfuce
Enfuce

Enfuce banklar, fintech kompaniyalari, muqobil kredit beruvchilar va boshqa bizneslar uchun bulutli karta chiqarish hamda to‘lovlarni qayta ishlash texnologiyalarini taqdim etadi. Uning platformasi ko‘p valyutali va bir nechta mamlakatni qamrab oluvchi dasturlarni qo‘llab-quvvatlaydi, shuningdek, xarajatlarni nazorat qilish, raqamli hamyonlar, firibgarlik va nizolarni boshqarish, 3D Secure autentifikatsiyasi hamda ishonchli to‘lov operatsiyalari uchun vositalarni taklif qiladi.

Visa va Mastercard’ning asosiy a’zosi sifatida Enfuce mijozlariga turli bozorlarda karta xizmatlarini ishga tushirishga yordam beradi. Kompaniya raqamli bank va to‘lov mahsulotlarini ishlab chiqayotgan yoki kengaytirayotgan tashkilotlar uchun xavfsiz, kengaytiriladigan va talablarga muvofiq infratuzilmaga e’tibor qaratadi.

Customer Success Manager - Enterprise Payments, Germany Remote

Manage and expand strategic enterprise accounts for Enfuce’s cloud-native payments platform. Lead retention, growth, executive relationships, and measurable customer outcomes.

Tavsif

  • Build and sustain trusted, long-term relationships with key clients
  • Connect customer objectives to Enfuce solutions to support revenue growth, retention, and shared success
  • Serve as the primary commercial advisor and contact for executive stakeholders
  • Offer strategic direction, manage escalations, and represent customer priorities internally
  • Find and deliver upselling, cross-selling, and solution adoption opportunities
  • Run quarterly and executive business reviews focused on KPIs, ROI, and future growth areas
  • Track customer health indicators and take proactive steps to reduce risk
  • Work with Sales, Product, Delivery, and Finance to achieve customer outcomes
  • Present Enfuce’s embedded finance and payments capabilities in strategic customer discussions
  • Advocate for customer feedback and help improve products and services
  • Support the development of Customer Success processes and operational practices
  • Coach colleagues and share effective team practices

Talablar

  • At least five years of experience as a Senior CSM, Key Account Manager, or comparable client-facing professional in payments, fintech, or financial services
  • Demonstrated ability to manage and grow complex, high-value enterprise accounts across multiple stakeholders and business units
  • Commercial acumen with a record of generating revenue through upselling, expansion, and strategic account development
  • Experience working with C-level stakeholders in enterprise customer environments
  • Working knowledge of financial regulations, compliance obligations, and offerings across BaaS, embedded finance, or issuer and processor environments
  • Strong capabilities in data-led decision-making, communication, planning, and prioritisation
  • Ability to combine strategic thinking with hands-on delivery in a fast-moving environment
  • Capacity to lead collaboration across Sales, Legal, Product, and Technical Delivery
  • Strong commitment to customer advocacy and long-term customer success
  • Fluent English is required
  • Experience serving banks, fleet and mobility, or employee benefits customers is advantageous
  • Additional European language skills are a plus

Imtiyozlar

  • Significant autonomy and ownership in the role
  • Opportunities for personal and professional development
  • Flexible remote work, including the ability to work from anywhere for up to 30 days
  • A supportive workplace culture
  • Comprehensive benefits package
  • Employee stock option plan
  • Flexible paid time off, with up to five weeks of annual vacation
  • Paid family leave in accordance with local regulations
  • Choice of hybrid or remote working arrangements
  • Team activity budget available for three quarters each year
  • Company-wide event held during the fourth quarter
  • Location-dependent benefits may include healthcare, pension, phone, lunch, wellbeing, and insurance support

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