Enfuce
Enfuce

Enfuce банктерге, финтех компанияларына, баламалы несие берушілерге және басқа да бизнеске бұлт негізіндегі карта шығару және төлемдерді өңдеу технологияларын ұсынады. Оның платформасы көп валюталы және бірнеше елді қамтитын бағдарламаларды қолдайды, сондай-ақ шығындарды бақылау, цифрлық әмияндар, алаяқтық пен дауларды басқару, 3D Secure аутентификациясы және сенімді төлем операцияларына арналған құралдарды қамтиды.

Visa және Mastercard компанияларының негізгі мүшесі ретінде Enfuce клиенттеріне әртүрлі нарықтарда карта қызметтерін іске қосуға көмектеседі. Компания цифрлық банкинг пен төлем өнімдерін әзірлейтін немесе кеңейтетін ұйымдарға арналған қауіпсіз, масштабталатын және талаптарға сай инфрақұрылымға басымдық береді.

Customer Success Manager - Enterprise Payments, Germany Remote

Manage and expand strategic enterprise accounts for Enfuce’s cloud-native payments platform. Lead retention, growth, executive relationships, and measurable customer outcomes.

Сипаттама

  • Build and sustain trusted, long-term relationships with key clients
  • Connect customer objectives to Enfuce solutions to support revenue growth, retention, and shared success
  • Serve as the primary commercial advisor and contact for executive stakeholders
  • Offer strategic direction, manage escalations, and represent customer priorities internally
  • Find and deliver upselling, cross-selling, and solution adoption opportunities
  • Run quarterly and executive business reviews focused on KPIs, ROI, and future growth areas
  • Track customer health indicators and take proactive steps to reduce risk
  • Work with Sales, Product, Delivery, and Finance to achieve customer outcomes
  • Present Enfuce’s embedded finance and payments capabilities in strategic customer discussions
  • Advocate for customer feedback and help improve products and services
  • Support the development of Customer Success processes and operational practices
  • Coach colleagues and share effective team practices

Талаптар

  • At least five years of experience as a Senior CSM, Key Account Manager, or comparable client-facing professional in payments, fintech, or financial services
  • Demonstrated ability to manage and grow complex, high-value enterprise accounts across multiple stakeholders and business units
  • Commercial acumen with a record of generating revenue through upselling, expansion, and strategic account development
  • Experience working with C-level stakeholders in enterprise customer environments
  • Working knowledge of financial regulations, compliance obligations, and offerings across BaaS, embedded finance, or issuer and processor environments
  • Strong capabilities in data-led decision-making, communication, planning, and prioritisation
  • Ability to combine strategic thinking with hands-on delivery in a fast-moving environment
  • Capacity to lead collaboration across Sales, Legal, Product, and Technical Delivery
  • Strong commitment to customer advocacy and long-term customer success
  • Fluent English is required
  • Experience serving banks, fleet and mobility, or employee benefits customers is advantageous
  • Additional European language skills are a plus

Артықшылықтар

  • Significant autonomy and ownership in the role
  • Opportunities for personal and professional development
  • Flexible remote work, including the ability to work from anywhere for up to 30 days
  • A supportive workplace culture
  • Comprehensive benefits package
  • Employee stock option plan
  • Flexible paid time off, with up to five weeks of annual vacation
  • Paid family leave in accordance with local regulations
  • Choice of hybrid or remote working arrangements
  • Team activity budget available for three quarters each year
  • Company-wide event held during the fourth quarter
  • Location-dependent benefits may include healthcare, pension, phone, lunch, wellbeing, and insurance support

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