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Visa और Mastercard की प्रमुख सदस्य के रूप में, Enfuce ग्राहकों को विभिन्न बाजारों में कार्ड सेवाएँ शुरू करने में मदद करती है। कंपनी उन संगठनों के लिए सुरक्षित, विस्तार योग्य और अनुपालन-अनुकूल बुनियादी ढाँचे पर ध्यान केंद्रित करती है, जो डिजिटल बैंकिंग और भुगतान उत्पाद बना रहे हैं या उनका विस्तार कर रहे हैं।
Customer Success Manager - Enterprise Payments, Germany Remote
Manage and expand strategic enterprise accounts for Enfuce’s cloud-native payments platform. Lead retention, growth, executive relationships, and measurable customer outcomes.
विवरण
- Build and sustain trusted, long-term relationships with key clients
- Connect customer objectives to Enfuce solutions to support revenue growth, retention, and shared success
- Serve as the primary commercial advisor and contact for executive stakeholders
- Offer strategic direction, manage escalations, and represent customer priorities internally
- Find and deliver upselling, cross-selling, and solution adoption opportunities
- Run quarterly and executive business reviews focused on KPIs, ROI, and future growth areas
- Track customer health indicators and take proactive steps to reduce risk
- Work with Sales, Product, Delivery, and Finance to achieve customer outcomes
- Present Enfuce’s embedded finance and payments capabilities in strategic customer discussions
- Advocate for customer feedback and help improve products and services
- Support the development of Customer Success processes and operational practices
- Coach colleagues and share effective team practices
आवश्यकताएँ
- At least five years of experience as a Senior CSM, Key Account Manager, or comparable client-facing professional in payments, fintech, or financial services
- Demonstrated ability to manage and grow complex, high-value enterprise accounts across multiple stakeholders and business units
- Commercial acumen with a record of generating revenue through upselling, expansion, and strategic account development
- Experience working with C-level stakeholders in enterprise customer environments
- Working knowledge of financial regulations, compliance obligations, and offerings across BaaS, embedded finance, or issuer and processor environments
- Strong capabilities in data-led decision-making, communication, planning, and prioritisation
- Ability to combine strategic thinking with hands-on delivery in a fast-moving environment
- Capacity to lead collaboration across Sales, Legal, Product, and Technical Delivery
- Strong commitment to customer advocacy and long-term customer success
- Fluent English is required
- Experience serving banks, fleet and mobility, or employee benefits customers is advantageous
- Additional European language skills are a plus
लाभ
- Significant autonomy and ownership in the role
- Opportunities for personal and professional development
- Flexible remote work, including the ability to work from anywhere for up to 30 days
- A supportive workplace culture
- Comprehensive benefits package
- Employee stock option plan
- Flexible paid time off, with up to five weeks of annual vacation
- Paid family leave in accordance with local regulations
- Choice of hybrid or remote working arrangements
- Team activity budget available for three quarters each year
- Company-wide event held during the fourth quarter
- Location-dependent benefits may include healthcare, pension, phone, lunch, wellbeing, and insurance support
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