Optro
Optro
501 – 1000 Zaposleni
SaaSSkladnostUmetna inteligenca
Optro je podjetje za poslovno programsko opremo, prej znano kot AuditBoard, ki razvija platformo za upravljanje, tveganja in skladnost (GRC) z umetno inteligenco za velike in regulirane organizacije. Njena programska oprema v oblaku združuje upravljanje revizij, kontrole, ocenjevanje tveganj, tveganja tretjih oseb in okvire skladnosti ter ekipam pomaga centralizirati dokaze, prepoznati pomanjkljivosti kontrol in avtomatizirati delovne tokove zagotavljanja. Optro združuje SaaS z umetno inteligenco, usposobljeno za posamezna področja, da bi podprla bolj neprekinjen in proaktiven nadzor tveganj.

Technical Support Specialist – German and English | Optro, Poland

Help Optro customers use its AI-powered governance, risk, and compliance platform. Troubleshoot issues, guide users, and work with product and engineering teams to improve support.

Opis

  • Answer customer questions about product functionality.
  • Troubleshoot technical issues through email, live chat, and scheduled video sessions.
  • Build deep knowledge of the Optro platform and explain its features clearly to customers.
  • Work with engineering and product teams to escalate issues and share customer feedback.
  • Use AI tools and internal knowledge bases to draft replies, summarize tickets, and surface key customer issues.
  • Spot patterns in customer feedback and recommend ways to improve the user experience.

Zahteve

  • Must live in Poland; Warsaw or Krakow is preferred.
  • Advanced (C1) proficiency in German and English is required.
  • At least three years of Tier 1 customer support experience in SaaS or technology is required.
  • Availability to work a 9 a.m.–6 p.m. BST shift is required.
  • Able to diagnose and resolve technical issues with empathy and patience.
  • Able to explain complex technical topics clearly in writing and on calls.
  • Curious about technology and adaptable to new challenges.
  • Strong interpersonal, verbal, and written communication skills.
  • Able to manage relationships with internal teams to resolve customer issues.
  • Bachelor’s degree, or an equivalent combination of education and experience.
  • A background check is required.
  • Familiarity with help desk ticketing systems; Zendesk experience is a plus.
  • Accounting or auditing knowledge is a plus.
  • Advanced (C1) French proficiency is a plus.

Ugodnosti

  • Monthly work-from-home allowance, varying by location.
  • Benefits vary by location and include statutory coverage.
  • Competitive compensation and bonus program.
  • Annual leave and holidays.
  • Employee resource groups.
  • Opportunities for team and company-wide gatherings.
  • Opportunity to build a career at a fast-growing SaaS company operating across North America and EMEA.

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