Optro este o companie de software pentru întreprinderi, cunoscută anterior sub numele de AuditBoard, care dezvoltă o platformă de guvernanță, gestionare a riscurilor și conformitate (GRC) bazată pe inteligență artificială pentru organizații mari și reglementate. Software-ul său cloud reunește gestionarea auditurilor, controalele, evaluările riscurilor, riscurile asociate terților și cadrele de conformitate, ajutând echipele să centralizeze dovezile, să identifice deficiențele controalelor și să automatizeze fluxurile de lucru pentru asigurarea conformității. Optro combină software-ul ca serviciu cu inteligență artificială instruită în domenii de specialitate pentru a susține o supraveghere mai continuă și mai proactivă a riscurilor.
Technical Support Specialist – German and English | Optro, Poland
Help Optro customers use its AI-powered governance, risk, and compliance platform. Troubleshoot issues, guide users, and work with product and engineering teams to improve support.
Polonia110.000 zł – 125.000 zł / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: germanăLimbă Obligatorie: englezăAsistență ITDescriere
- Answer customer questions about product functionality.
- Troubleshoot technical issues through email, live chat, and scheduled video sessions.
- Build deep knowledge of the Optro platform and explain its features clearly to customers.
- Work with engineering and product teams to escalate issues and share customer feedback.
- Use AI tools and internal knowledge bases to draft replies, summarize tickets, and surface key customer issues.
- Spot patterns in customer feedback and recommend ways to improve the user experience.
Cerințe
- Must live in Poland; Warsaw or Krakow is preferred.
- Advanced (C1) proficiency in German and English is required.
- At least three years of Tier 1 customer support experience in SaaS or technology is required.
- Availability to work a 9 a.m.–6 p.m. BST shift is required.
- Able to diagnose and resolve technical issues with empathy and patience.
- Able to explain complex technical topics clearly in writing and on calls.
- Curious about technology and adaptable to new challenges.
- Strong interpersonal, verbal, and written communication skills.
- Able to manage relationships with internal teams to resolve customer issues.
- Bachelor’s degree, or an equivalent combination of education and experience.
- A background check is required.
- Familiarity with help desk ticketing systems; Zendesk experience is a plus.
- Accounting or auditing knowledge is a plus.
- Advanced (C1) French proficiency is a plus.
Beneficii
- Monthly work-from-home allowance, varying by location.
- Benefits vary by location and include statutory coverage.
- Competitive compensation and bonus program.
- Annual leave and holidays.
- Employee resource groups.
- Opportunities for team and company-wide gatherings.
- Opportunity to build a career at a fast-growing SaaS company operating across North America and EMEA.