Optro — ilgari AuditBoard nomi bilan tanilgan, yirik va tartibga solinadigan tashkilotlar uchun sun’iy intellekt asosidagi boshqaruv, xatarlar va muvofiqlik (GRC) platformasini ishlab chiquvchi korporativ dasturiy ta’minot kompaniyasi. Uning bulutli dasturiy ta’minoti auditni boshqarish, nazoratlar, xatarlarni baholash, uchinchi tomon xatarlari va muvofiqlik doiralarini birlashtirib, jamoalarga dalillarni markazlashtirish, nazoratdagi nosozliklarni aniqlash va ishonchni ta’minlash jarayonlarini avtomatlashtirishga yordam beradi. Optro yanada uzluksiz va faol xatarlar nazoratini qo‘llab-quvvatlash uchun SaaS modelini sohaga oid ma’lumotlar bilan o‘qitilgan sun’iy intellekt bilan uyg‘unlashtiradi.
Technical Support Specialist – German and English | Optro, Poland
Help Optro customers use its AI-powered governance, risk, and compliance platform. Troubleshoot issues, guide users, and work with product and engineering teams to improve support.
Tavsif
- Answer customer questions about product functionality.
- Troubleshoot technical issues through email, live chat, and scheduled video sessions.
- Build deep knowledge of the Optro platform and explain its features clearly to customers.
- Work with engineering and product teams to escalate issues and share customer feedback.
- Use AI tools and internal knowledge bases to draft replies, summarize tickets, and surface key customer issues.
- Spot patterns in customer feedback and recommend ways to improve the user experience.
Talablar
- Must live in Poland; Warsaw or Krakow is preferred.
- Advanced (C1) proficiency in German and English is required.
- At least three years of Tier 1 customer support experience in SaaS or technology is required.
- Availability to work a 9 a.m.–6 p.m. BST shift is required.
- Able to diagnose and resolve technical issues with empathy and patience.
- Able to explain complex technical topics clearly in writing and on calls.
- Curious about technology and adaptable to new challenges.
- Strong interpersonal, verbal, and written communication skills.
- Able to manage relationships with internal teams to resolve customer issues.
- Bachelor’s degree, or an equivalent combination of education and experience.
- A background check is required.
- Familiarity with help desk ticketing systems; Zendesk experience is a plus.
- Accounting or auditing knowledge is a plus.
- Advanced (C1) French proficiency is a plus.
Imtiyozlar
- Monthly work-from-home allowance, varying by location.
- Benefits vary by location and include statutory coverage.
- Competitive compensation and bonus program.
- Annual leave and holidays.
- Employee resource groups.
- Opportunities for team and company-wide gatherings.
- Opportunity to build a career at a fast-growing SaaS company operating across North America and EMEA.