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Optro
Optro
501 – 1 000 Darbuotojai
AtitiktisDirbtinis intelektasSaaS
Optro yra verslo programinės įrangos bendrovė, anksčiau žinoma kaip „AuditBoard“, kuri kuria dirbtiniu intelektu pagrįstą valdymo, rizikos ir atitikties (GRC) platformą didelėms bei reguliuojamoms organizacijoms. Debesijos programinė įranga apima audito valdymą, kontrolės priemones, rizikos vertinimus, trečiųjų šalių riziką ir atitikties sistemas. Ji padeda komandoms centralizuoti įrodymus, nustatyti kontrolės priemonių trūkumus ir automatizuoti užtikrinimo procesus. „Optro“ derina SaaS sprendimą su konkrečiai sričiai apmokytu dirbtiniu intelektu, kad padėtų užtikrinti nuolatinę ir aktyvesnę rizikos priežiūrą.
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Technical Support Specialist – German and English | Optro, Poland

Help Optro customers use its AI-powered governance, risk, and compliance platform. Troubleshoot issues, guide users, and work with product and engineering teams to improve support.

PLLenkija
110 000 zl – 125 000 zl / metai
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: vokiečiųPrivaloma Kalba: anglųIT pagalba

Aprašymas

  • Answer customer questions about product functionality.
  • Troubleshoot technical issues through email, live chat, and scheduled video sessions.
  • Build deep knowledge of the Optro platform and explain its features clearly to customers.
  • Work with engineering and product teams to escalate issues and share customer feedback.
  • Use AI tools and internal knowledge bases to draft replies, summarize tickets, and surface key customer issues.
  • Spot patterns in customer feedback and recommend ways to improve the user experience.

Reikalavimai

  • Must live in Poland; Warsaw or Krakow is preferred.
  • Advanced (C1) proficiency in German and English is required.
  • At least three years of Tier 1 customer support experience in SaaS or technology is required.
  • Availability to work a 9 a.m.–6 p.m. BST shift is required.
  • Able to diagnose and resolve technical issues with empathy and patience.
  • Able to explain complex technical topics clearly in writing and on calls.
  • Curious about technology and adaptable to new challenges.
  • Strong interpersonal, verbal, and written communication skills.
  • Able to manage relationships with internal teams to resolve customer issues.
  • Bachelor’s degree, or an equivalent combination of education and experience.
  • A background check is required.
  • Familiarity with help desk ticketing systems; Zendesk experience is a plus.
  • Accounting or auditing knowledge is a plus.
  • Advanced (C1) French proficiency is a plus.

Privalumai

  • Monthly work-from-home allowance, varying by location.
  • Benefits vary by location and include statutory coverage.
  • Competitive compensation and bonus program.
  • Annual leave and holidays.
  • Employee resource groups.
  • Opportunities for team and company-wide gatherings.
  • Opportunity to build a career at a fast-growing SaaS company operating across North America and EMEA.

Susiję darbai

Pfizer

Senior Business Engagement Lead, Director – Specialty Patient Services

Pfizer
H1B vizos rėmėjasFarmacijos produktaiKonsultavimasRinkodara
USJungtinės ValstijosNYNiujorkasPAPensilvanija
162 900 $ – 271 500 $ / metai
HibridinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųDirektorius

Lead Pfizer’s technology partnership for Specialty Patient Services, overseeing AI, data, and commercial platforms. Guide roadmaps, delivery governance, budgets, operations, and business adoption.

Atidaryti
LogicGate

Senior Backend Software Engineer

LogicGate
51 – 200 Darbuotojai
H1B vizos rėmėjasAtitiktisĮmonėSaugumas
USJungtinės Valstijos
125 000 $ – 165 000 $ / metai
HibridinisVisas etatasVyresnysis specialistasPrivaloma Kalba: anglųBackend inžinieriusPrograminės įrangos inžinierius
AWSDebesijaJavaKotlinNeo4jPaskirstytosios sistemosPostgresRabbitMQRedisSpringSpring Boot

Design Java and Kotlin APIs and distributed services for LogicGate’s AI-powered enterprise GRC platform. Help scale its multi-tenant architecture for reliable performance.

Atidaryti