Senior Security Engineering Manager
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Lead security engineering teams responsible for secure digital products, controls, and DevSecOps. Help advance cloud-focused insurance technology at Allstate in Northern Ireland.
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Technical Support Specialist – German and English | Optro, Poland
Help Optro customers use its AI-powered governance, risk, and compliance platform. Troubleshoot issues, guide users, and work with product and engineering teams to improve support.
पोलैंडzł 1,10,000 – zł 1,25,000 / वर्ष
रिमोटपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: जर्मनआवश्यक भाषा: अंग्रेज़ीआईटी सहायताविवरण
- Answer customer questions about product functionality.
- Troubleshoot technical issues through email, live chat, and scheduled video sessions.
- Build deep knowledge of the Optro platform and explain its features clearly to customers.
- Work with engineering and product teams to escalate issues and share customer feedback.
- Use AI tools and internal knowledge bases to draft replies, summarize tickets, and surface key customer issues.
- Spot patterns in customer feedback and recommend ways to improve the user experience.
आवश्यकताएँ
- Must live in Poland; Warsaw or Krakow is preferred.
- Advanced (C1) proficiency in German and English is required.
- At least three years of Tier 1 customer support experience in SaaS or technology is required.
- Availability to work a 9 a.m.–6 p.m. BST shift is required.
- Able to diagnose and resolve technical issues with empathy and patience.
- Able to explain complex technical topics clearly in writing and on calls.
- Curious about technology and adaptable to new challenges.
- Strong interpersonal, verbal, and written communication skills.
- Able to manage relationships with internal teams to resolve customer issues.
- Bachelor’s degree, or an equivalent combination of education and experience.
- A background check is required.
- Familiarity with help desk ticketing systems; Zendesk experience is a plus.
- Accounting or auditing knowledge is a plus.
- Advanced (C1) French proficiency is a plus.
लाभ
- Monthly work-from-home allowance, varying by location.
- Benefits vary by location and include statutory coverage.
- Competitive compensation and bonus program.
- Annual leave and holidays.
- Employee resource groups.
- Opportunities for team and company-wide gatherings.
- Opportunity to build a career at a fast-growing SaaS company operating across North America and EMEA.
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