Client Experience Coordinator
TRIMEDXCoordinate medical equipment service requests for TRIMEDX healthcare clients, handling calls, recording issues, and dispatching technicians. The role is primarily home-based and listed as hybrid.
Open
Optro is an enterprise software company, formerly known as AuditBoard, that develops an AI-powered governance, risk, and compliance (GRC) platform for large and regulated organizations. Its cloud-based software brings together audit management, controls, risk assessments, third-party risk, and compliance frameworks, helping teams centralize evidence, identify control failures, and automate assurance workflows. Optro combines SaaS with domain-trained artificial intelligence to support more continuous, proactive risk oversight.
Technical Support Specialist – German and English | Optro, Poland
Help Optro customers use its AI-powered governance, risk, and compliance platform. Troubleshoot issues, guide users, and work with product and engineering teams to improve support.
Polandzł 110,000 – zł 125,000 / year
RemoteFull-timeMiddleSeniorGerman RequiredEnglish RequiredIT SupportDescription
- Answer customer questions about product functionality.
- Troubleshoot technical issues through email, live chat, and scheduled video sessions.
- Build deep knowledge of the Optro platform and explain its features clearly to customers.
- Work with engineering and product teams to escalate issues and share customer feedback.
- Use AI tools and internal knowledge bases to draft replies, summarize tickets, and surface key customer issues.
- Spot patterns in customer feedback and recommend ways to improve the user experience.
Requirements
- Must live in Poland; Warsaw or Krakow is preferred.
- Advanced (C1) proficiency in German and English is required.
- At least three years of Tier 1 customer support experience in SaaS or technology is required.
- Availability to work a 9 a.m.–6 p.m. BST shift is required.
- Able to diagnose and resolve technical issues with empathy and patience.
- Able to explain complex technical topics clearly in writing and on calls.
- Curious about technology and adaptable to new challenges.
- Strong interpersonal, verbal, and written communication skills.
- Able to manage relationships with internal teams to resolve customer issues.
- Bachelor’s degree, or an equivalent combination of education and experience.
- A background check is required.
- Familiarity with help desk ticketing systems; Zendesk experience is a plus.
- Accounting or auditing knowledge is a plus.
- Advanced (C1) French proficiency is a plus.
Benefits
- Monthly work-from-home allowance, varying by location.
- Benefits vary by location and include statutory coverage.
- Competitive compensation and bonus program.
- Annual leave and holidays.
- Employee resource groups.
- Opportunities for team and company-wide gatherings.
- Opportunity to build a career at a fast-growing SaaS company operating across North America and EMEA.
Related Jobs
American Red Cross Call Center Agent I
American Red Cross
United States
Arizona$16 / hour
HybridFull-timeJuniorNo degree requiredEnglish RequiredCall Center RepresentativeContact blood donors and schedule donation appointments for the American Red Cross. The hybrid role is based near Tucson, with initial training at the Tucson Call Center.
Open
Senior Power Electronics Engineer, Solar PV
STS
Advise on transformers, inverters, and medium- and high-voltage systems for utility-scale solar and battery storage projects. Conduct technology reviews, field testing, and technical due diligence for projects worldwide.
Open
Part-Time Call Center Agent I – American Red Cross, Tucson
American Red CrossUnited StatesArizona$16 / hour
HybridPart-timeJuniorNo degree requiredEnglish RequiredCall Center RepresentativeContact donors and schedule blood donations in this part-time American Red Cross call center role. Based near Tucson, the position includes initial training at the Tucson Call Center and a hybrid work arrangement.
Open
Senior Geotechnical Engineer, Mission Critical
Braun Intertec Corporation
Lead geotechnical engineering work on mission-critical projects at Braun Intertec, an employee-owned environmental consulting and engineering firm. Deliver analyses, recommendations, reports, and project oversight.
Open
Senior Project Engineer, Commercial Solar
Reactivate
Lead design, procurement, construction, and commissioning for Reactivate’s commercial and utility-scale solar projects. Coordinate engineering resources, technical reviews, permitting, and on-site construction support.
Open
Employee Benefits Client Service Associate
HUB InternationalUnited States
WyomingHybridFull-timeJuniorMiddleNo degree requiredEnglish RequiredClient ServicesClient Services RepresentativeSupport client service, quotes, and proposals for HUB International’s Employee Benefits team. This hybrid Casper, Wyoming role works closely with Sales Executives and Account Managers.
Open
Remote IT Support Specialist at 6sense
6senseProvide Tier 1 and Tier 2 support to 6sense’s global workforce, managing identity, SaaS applications, endpoints, and AI tools. Improve IT operations through automation and workflow enhancements.
Open
B
Remote Call Center Sales Representative
BH Partner S.A.C.
PeruPEN 1,230 – PEN 1,800 / month
RemoteFull-timeJuniorNo degree requiredSpanish RequiredCall Center RepresentativeWork remotely handling telecom service renewals and customer support through WhatsApp and other written channels. The full-time schedule is 9:00 a.m. to 6:00 p.m., with Sundays off.
Open
B
Remote Call Center Representative – Claro Peru
BH Partner S.A.C.Work remotely for Partner Service, contacting Claro Peru customers with mobile plan promotions and discounts. The role offers fixed pay, bonuses, and uncapped commissions.
Open