LogoFresh Jobs Ahead
American Red Cross
American Red Cross
CharityHealthcareLogistics
The American Red Cross is a humanitarian organization providing practical support during emergencies and other times of need. Its work includes disaster relief, blood donation services, first aid and CPR training, emergency preparedness education, and assistance for military families. By combining healthcare, logistics, education, and charitable services, the organization helps individuals and communities prepare for crises, respond to them, and recover with greater resilience.
LinkedIn
Company Jobs

American Red Cross Call Center Agent I

Contact blood donors and schedule donation appointments for the American Red Cross. The hybrid role is based near Tucson, with initial training at the Tucson Call Center.

USUnited StatesAZArizona
$16 / hour
HybridFull-timeJuniorNo degree requiredEnglish RequiredCall Center Representative

Description

  • Call prospective blood donors through a dialer system to encourage donation.
  • Use several computer systems at once to select suitable blood drives, update donor records, and log call results.
  • Schedule appointments and deliver helpful service to support donor attendance.
  • Follow call procedures and scripts to provide a consistent donor experience.
  • Meet daily targets for calls and appointments per hour.
  • Learn donor eligibility criteria and explain them to help reduce deferrals.
  • Keep accurate records of donors and groups contacted and appointments scheduled.
  • Identify new leads and support donor recruitment programs as needed.
  • Answer incoming calls or route them to the appropriate person.
  • Coordinate support for community and business donor groups as needed.
  • Handle other related duties as assigned.

Requirements

  • Live in or near Tucson, Arizona.
  • High school diploma or GED required.
  • At least one year of related experience in telemarketing, customer service, or a call center.
  • Commit to 90 days of uninterrupted employment with full attendance.
  • Commit to one of the listed work schedules.
  • Able to use multiple computer applications at once in a fast-paced setting.
  • Strong customer service and problem-solving skills.
  • Clear and effective verbal communication.
  • Able to work with potentially difficult customers in a fast-paced call center.
  • Prior sales or negotiation experience is a plus.
  • Interest in advocating for blood donation, learning about it, and promoting it.
  • Former employees or contractors must be eligible for rehire.
  • Education and general experience may be combined to meet the stated education and experience requirements when the total years qualify.

Benefits

  • Medical, dental, and vision plans.
  • Health spending and flexible spending accounts.
  • Paid time off starting at 15 days per year, based on job type and tenure.
  • 11 paid holidays: six core holidays and five floating holidays.
  • 401(k) with up to a 6% employer match.
  • Paid family leave.
  • Employee assistance program.
  • Service awards and recognition.
  • Competitive compensation.
  • Mentors and purposeful career development.
  • Employee support and recognition programs.

Related Jobs