Senior Snowflake Data Engineer
MeltwaterBuild scalable Snowflake data platforms that power Meltwater’s analytics, integrations, reporting, and AI applications. Connect Salesforce and AWS data through reliable pipelines.
Atvērt
Optro ir uzņēmuma programmatūras uzņēmums, kas iepriekš bija pazīstams ar nosaukumu AuditBoard un izstrādā mākslīgajā intelektā balstītu pārvaldības, risku un atbilstības (GRC) platformu lielām un regulētām organizācijām. Mākoņprogrammatūra apvieno audita pārvaldību, kontroles mehānismus, risku novērtēšanu, trešo pušu risku un atbilstības ietvarus. Tā palīdz komandām centralizēt pierādījumus, identificēt kontroles trūkumus un automatizēt pārliecības nodrošināšanas darbplūsmas. Optro apvieno SaaS risinājumu ar konkrētai nozarei apmācītu mākslīgo intelektu, lai atbalstītu nepārtrauktāku un proaktīvāku risku uzraudzību.
Technical Support Specialist – German and English | Optro, Poland
Help Optro customers use its AI-powered governance, risk, and compliance platform. Troubleshoot issues, guide users, and work with product and engineering teams to improve support.
Apraksts
- Answer customer questions about product functionality.
- Troubleshoot technical issues through email, live chat, and scheduled video sessions.
- Build deep knowledge of the Optro platform and explain its features clearly to customers.
- Work with engineering and product teams to escalate issues and share customer feedback.
- Use AI tools and internal knowledge bases to draft replies, summarize tickets, and surface key customer issues.
- Spot patterns in customer feedback and recommend ways to improve the user experience.
Prasības
- Must live in Poland; Warsaw or Krakow is preferred.
- Advanced (C1) proficiency in German and English is required.
- At least three years of Tier 1 customer support experience in SaaS or technology is required.
- Availability to work a 9 a.m.–6 p.m. BST shift is required.
- Able to diagnose and resolve technical issues with empathy and patience.
- Able to explain complex technical topics clearly in writing and on calls.
- Curious about technology and adaptable to new challenges.
- Strong interpersonal, verbal, and written communication skills.
- Able to manage relationships with internal teams to resolve customer issues.
- Bachelor’s degree, or an equivalent combination of education and experience.
- A background check is required.
- Familiarity with help desk ticketing systems; Zendesk experience is a plus.
- Accounting or auditing knowledge is a plus.
- Advanced (C1) French proficiency is a plus.
Priekšrocības
- Monthly work-from-home allowance, varying by location.
- Benefits vary by location and include statutory coverage.
- Competitive compensation and bonus program.
- Annual leave and holidays.
- Employee resource groups.
- Opportunities for team and company-wide gatherings.
- Opportunity to build a career at a fast-growing SaaS company operating across North America and EMEA.
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